Visitor Services and House Manager

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Job Description

• Britten Pears Arts, Snape Maltings, IP17 1SP
• Visitor Services and House Manager
• £25,000 - £27,000 per annum (pro rata)
• 21 hours per week, including evenings and weekends
• Part Time
• Permanent
• Reference: 0950

Britten Pears Arts is a pioneering music, arts and heritage charity based at two beautiful locations on the Suffolk coast: The Red House, Aldeburgh and Snape Maltings.

Snape Maltings Concert Hall is the home of the Aldeburgh Festival, which in 2024 has celebrated its 75th anniversary, and which attracts internationally renowned artists featured in our year-round performance programme. Young and emerging artists feature in regular masterclasses and open sessions, and "Summer at Snape" has become an established month-long event for visitors, many of whom may be new to us.

More than 150 volunteers support our work and around 100 provide our pool of ushers. Depending on the size of an event the number of volunteers will range from 2 to 12, over the course of the Festival in June there may be up to 8 events in a single day.

The focus of this newly created role is to deliver an exceptional visitor experience to all of audience members - whether they are long-standing or new to us. Leading and embedding a visitor-first culture within the volunteer team is an essential part of this role, together with ensuring that volunteers are fully trained and rostered appropriately. The scope of this role includes recruiting new volunteers, leading the team at events, many of which take place in the evening, responding to any incidents or visitor feedback and administration. It offers an excellent opportunity to find out more about working in an Arts environment.

The role is based at Snape Maltings but some travel and support to other locations within Suffolk will also be required.

We are looking for:

• experience of working with volunteers, ideally in a visitor/customer context
• people management experience and skills
• excellent customer service and communication skills.
• confident IT and efficient admin skills
• availability to work in the evenings and at weekends (scheduled in advance)
• a willingness to undertake first aid, security and other training.

We are an equal opportunities employer and believe that diversity strengthens and enriches us. We positively encourage applications from suitably qualified and eligible candidates of all ages and from all backgrounds, in particular from minority ethnic backgrounds and disabled candidates who are currently under-represented at Britten Pears Arts.

For more information and how to apply

Please follow this link for the full Job Description and Application Form: https://www.brittenpearsarts.org/jobs/visitor-services-and-house-manager

To apply please send a completed application form and covering letter to our HR team: careers@brittenpearsarts.org

Closing date: 9:30am, 19 December 2024

Interview date: week commencing 6 January 2025

About the Team

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