Visitor Experience Officer / Duty Manager

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Brooklands Museum, the birthplace of British motorsport and aviation, and home to Concorde, is seeking a dedicated Visitor Experience Officer/Duty Manager. This special role involves overseeing daily museum operations to ensure they meet our high standards.

Key Responsibilities:

• Uphold our Brooklands Commitment to deliver exceptional service standards, maximizing visitor enjoyment.
• Maintain quality presentation standards while ensuring the health, safety, and security of the museum, staff, volunteers, and visitors.
• Collaborate with a small team of Duty Managers to provide coverage seven days a week.
• Work in a dynamic, fast-paced, and occasionally challenging environment.

We are looking for an organised, level-headed, and multi-tasking individual to work alongside our Volunteer Stewards and staff team, delivering a memorable visitor experience to all.

Located on a 32-acre site, Brooklands Museum is home to the world's first purpose-built motor racing circuit and one of the most productive aircraft factories in Europe during the twentieth century. We welcome around 185,000 visitors annually, including members of the public, Brooklands Members, VIPs, corporate hospitality guests, and school groups.

As an independent museum and registered charity, visitor contributions are vital for the ongoing conservation and preservation of our unique site and historic collection. It is essential that our Brooklands Commitment, "Brooklands at its best, every day," is consistently delivered, ensuring every visitor has a memorable, enjoyable, and inspiring experience.

How to apply

Please apply via our recruitment website where you will find the full job description and further information about working at Brooklands Museum. You will be asked to submit your CV and a covering letter detailing how your experience could help us in this role and how you meet the requirements of our person specification. Please keep your covering letter to no more than two sides of A4 and send to recruitment@brooklandsmuseum.com

The closing date for applications is 31st March, however if we receive a high volume of quality applicants, we may close this vacancy earlier.

Benefits

We offer a number of benefits to suit your lifestyle and include:

- Annual leave of 25 days in addition to Bank Holidays and Christmas Eve

- Flexible Bank Holiday policy enabling you to take Bank Holidays at a time that suits you

- Flexible working to help you manage your home and working life

- 4% employer contribution into your pension

- Free Onsite parking

- 20% discount in our onsite café and Museum shop

- Free access to all that Brooklands Museum has to offer

- Access to our Reward Website providing access to deals and discounts for hundreds of shops online and in store, helping you save money on everyday shopping

- Full access to our online wellbeing hub providing access to a 24/7 telephone support line, telephone counselling sessions and expert support

- Access to our team of fully trained Mental Health First Aiders

- Opportunities for continuous learning and professional development

Working at Brooklands Museum

Brooklands Museum is a fast paced, unique and fun place to work, you'll need to be able to keep a number of plates spinning every day but that just what makes Brooklands the special place it is. We are proud to have been a finalist for Surrey Employer of the Year in 2021 and a finalist for Large Visitor Attraction of the Year in the Beautiful South Awards 2022.

In line with our charitable purpose, we are active in ensuring that Brooklands is inclusive, so that everyone can feel welcome at, and benefit from, Brooklands Museum, including as visitors, staff, trustees, volunteers, members, partners, freelancers, contractors, participants, schools, and anyone else who wishes to visit or be involved with the Museum.

We have invested in our organisational culture over recent years and encourage everyone to be their true self at the Museum. The team have committed to ensuring we all feel involved, supported, and appreciated, by working as one team, communicating thoughtfully, being proactive and showing we care.

We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process, please speak to our recruitment team who will be happy to support you.