Visiting Mum Family Engagement Manager (Scale 2)

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Are you passionate about making a difference in the lives of Welsh mothers in custody and their families? Do you have the skills to provide compassionate support while maintaining high standards of professionalism and confidentiality? If so, we want to hear from you!

About the Role
We are seeking a dynamic and empathetic Visiting Mum Family Engagement Manager to join our team. This role focuses on supporting Welsh mums in custody at HMP Styal, helping them maintain meaningful relationships with their children and families. You will work collaboratively with our Visiting Mum community worker and other stakeholders to deliver a service that prioritizes family connection and holistic support.

Key Responsibilities:

1. Provide a welcoming, respectful, and supportive environment for service users accessing the Visiting Mum service, ensuring dignity and human connection at every step.
2. Support Welsh mothers in custody by facilitating visits with their children and maintaining family relationships during their time in prison.
3. Conduct triage for new arrivals to assess their needs and engage them with the service.
4. Develop and deliver family-focused services, programmes, and workshops within the prison setting, as well as in the community.
5. Ensure that prisoners, their children, carers, and relatives have access to tailored advice, guidance, and learning opportunities to foster positive family connections.
6. Work closely with the Visiting Mum community worker to deliver a seamless and collaborative service for both custodial and community support.
7. Develop referral pathways for families, prisoners, and professionals, and build links to other relevant services.
8. Conduct detailed assessments of prisoners and their families to inform further interventions, including referrals to additional support services.
9. Monitor and report on project KPIs, providing monthly updates to ensure accountability and project effectiveness.

About You:
To succeed in this role, you will need:

• Experience in family support, social work, or similar fields.
• Strong interpersonal and communication skills with a compassionate approach to service delivery.
• Knowledge of the challenges faced by mothers in custody and their families, particularly those in the Welsh community.
• The ability to manage multiple responsibilities, including service delivery, reporting, and collaboration.
• A commitment to safeguarding and confidentiality.
• A full driving license and willingness to travel (desirable but not essential).

Organisation:

Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner's children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focusses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.

What we offer:

Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

How to apply:

If you feel that you meet the requirements of this exciting new role, please complete an application form by clicking the `apply now` button.

* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.