Viking - Venue Manager

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Overview:

The Viking is a lively and welcoming entertainment venue located within the popular Seal Bay Resort, offering a relaxed atmosphere, friendly service and a wide selection of drinks for guests to enjoy. The venue forms part of a vibrant on-site leisure and entertainment offering, which includes live music, themed evenings and family-friendly activities designed to bring guests together throughout their stay.

With a capacity of around 400 guests, The Viking plays an important role within the resort's wider entertainment programme, complementing larger venues such as the White Horse Theatre and Embassy while providing a more intimate space to socialise, enjoy sport, or take part in evening entertainment.

This is a fantastic opportunity for an ambitious manager to make a real impact-building strong relationships with owners and holiday guests, delivering engaging events, and shaping a welcoming environment that keeps visitors returning year after year.

Key Responsibilities:

• Role model the company values and behaviours at all times: Hospitality, Passion, Trustworthiness, Excellence, Stewardship, Kindness
• Lead and supervise the bars team to deliver service excellence at all times
• Ensure team has great knowledge of the products
• Train the team to look for opportunities for incremental sales (upselling)
• Ensure all public areas are clean and safe
• Where team members are unable, resolve any complaints in a polite, empathetic and calm manner, ensuring owners and holidaymakers are delighted at the outcome
• Manage the business aspects of the bar, such as keeping a current alcohol license, working with suppliers, taking inventory, reordering supplies, managing budgets and setting goals
• Recruiting and training team members to provide excellent service to patrons
• Creating effective schedules and quickly resolving conflicts to ensure that bar is well covered during peak hours
• Setting and enforcing quality and safety controls
• Planning and taking part in promotional events
• Diffusing tense situations between guests or team members to prevent possible safety or legal issues, informing security team, if needed
• Maintaining a fun, safe atmosphere for all owners and holidaymakers

Experience/Skills Required:

• Excellent levels of communication
• Leadership & team building skills
• Strong motivational skills
• 1+ years hospitality leadership experience
• Able to work weekends and unsociable hours
• Computer literate
• Numeracy skills
• Commitment to deliver service excellence