Vice President, Client Service Manager II

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Vice President II

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Vice President II to join our Client Services team (Custody Client Operations - Cash). This role is located in Manchester, UK and will be working on a hybrid basis. ( 3 days a week in the office).

In this role, you'll make an impact in the following ways:
• Responsible for the daily management of a team of client service professionals responsible for providing quality support to our clients on a daily basis.
• Act as escalation contact for our clients, striving to assist our clients in resolving highly complex or non-routine client issues and inquiries.
• Maintain great relationships with business teams to report client trends and needs; may provide forward-looking insight on client issues to drive future revenue growth.
• Oversee and provide guidance on internal activities and initiatives designed to improve the client experience. You will determine needed improvements through review and analysis of problems reported.
• Responsible for the development and maintenance of policies and procedures for your team and sets metrics and goals to ensure continuous process improvement and optimal client satisfaction.
• Recruit, direct, motivate and develop your staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.

To be successful in this role, we're seeking the following:
• Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
• 5-7 years work experience, with at least 1-2 years people management experience
• Experience in an operational area (Cash Operations / Treasure Services experience is an asset) and/or client services preferred.

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.