Veterinary Client Care Manager

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Inglis Vets are hiring!

We are looking for a Client Care Manager to lead and develop of multi-site Client Care team! In this role you will be leading a team of 20 staff across 9 sites and will inspire and coach the team to provide the best level of customer care. Experience of managing a large team essential.

The role will involve:

*Delivering induction training.

*Selecting and training new recruits and role modelling best practice behaviours in a busy call centre/reception setting.

*Prioritising and managing conflicting tasks in a role where no two days are same.

*Holding management meetings where you can bring your ideas regarding how we can enhance our service.

*Absence management and performance management but support will be provided.

*Reporting to the Practice Managers and providing key support to the rest of the management team in a busy hospital environment.

*Delivering reception rotas to cover 9 sites up to 7 days a week and ensuring that KPIs are met.

*Daily banking, dealing with client queries and supporting the clinical team in order to provide the best care possible.

About the rota

This is a full-time permanent role working 40 hours per week Monday-Friday with shifts between 8:00am-7:00pm. Weekends are on rotation.

About us

We are a Veterinary Group with branch surgeries around Fife, Kinross and Edinburgh, with our main hospital based in Dunfermline, Fife. We have a great team and provide the highest level of veterinary services to clients and their pets.

In addition to a competitive salary, you will benefit from:

*6.6Weeks annual leave

*Additional annual leave for your birthday which will be added to your holiday allowance

*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay

*Cycle to work scheme

*Initiatives focused on employee wellbeing

*Non-accidental injury support

*Learning and development opportunities via the IVC Evidensia Academy

*Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers

*Pension scheme

*Discounted staff pet care

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

£0 - £0 a year

Up to £28,000 DOE per annum