Venue Manager - The Connection

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Overview

This position represents an exciting chance to become part of a dynamic and fast-growing team responsible for managing The Connection, the newly redeveloped business estate formerly known as the Vodafone Village. The primary goal of this role is to maximise bookings for meeting rooms, co-working areas, and small office spaces through expert management, seamless event execution, and outstanding customer service.

Key Responsibilities
Meeting Rooms
• Handle all enquiries and viewings related to meeting rooms, emphasising their features and advantages to encourage bookings.
• Accept and co-ordinate bookings using the designated app and software.
• Provide technical assistance for all audio-visual equipment.
• Set up rooms according to the specifications of each meeting.
• Clear rooms promptly once meetings conclude.
• Communicate with the wider estate team regarding events that may affect the overall estate.
• Update the meeting room wayfinding daily.
Co-working Spaces
• Manage all enquiries and viewings for co-working spaces, highlighting benefits to convert interest into memberships or package deals.
• Administer all memberships and packages.
• Oversee daily operations of the co-working area, ensuring a warm welcome and comprehensive support for all members and users.
• Organise member-focused initiatives to add value and foster collaboration amongst members.
• Work with colleagues to ensure all estate initiatives align and enhance each other.
• Issue app access credentials and parking permits as needed.
Small Office Spaces
• Manage all enquiries and viewings for small office spaces, showcasing features to drive bookings and lettings.
• Administer all bookings and lettings.
• Ensure smooth day-to-day running of these spaces, maintaining agreed access for users.
• Provide app access credentials and parking permits when required.
Management Duties
• Manage all users in accordance with the venue's terms and conditions.
• Ensure all spaces are fully equipped and maintained in good working order.
• Maintain high standards of safety and upkeep across all spaces.
• Prepare and distribute monthly performance reports for all areas.
• Keep accurate and up-to-date records of occupiers and members.
• Lead a continuous improvement programme, gathering feedback where possible.
• Support marketing efforts for the space via broker platforms, and contribute content and imagery for social media and the website.
Additional Duties
• Provide cover for the reception desk during lunch breaks and as required.
• Report any building or estate issues to the estate management team.
• Enforce established policies and procedures throughout the estate.
• Order stock when necessary.
• Act as a Fire Warden during operational hours and actively participate in fire drills.
• Ensure all users are informed about emergency procedures and the designated assembly point.
Person Specification

The selection process prioritises candidates with the right personality and attitude, with comprehensive training provided for necessary skills. The ideal applicant will possess excellent customer service abilities and a natural flair for promoting and selling services. Strong interpersonal and communication skills are essential, as the role involves interacting at all levels. Organisational skills and numerical competence are required for performance reporting. Proficiency in IT, particularly with Microsoft Outlook, Word, and Excel, is also expected.
Position Details and Benefits
• This is a full-time role, offering 37.5 hours per week from Monday to Friday, between 08:30 and 17:00, including a one-hour daily break.
• Candidates should be willing to adopt a flexible approach to working patterns in response to the venue's requirements.
• Optional overtime may be available for events scheduled outside regular working hours.
• The position offers a competitive salary.
• Holiday entitlement includes 23 days of annual leave, increasing by one day per year of service up to a maximum of 25 days, along with eight bank holidays.
• Additional benefits include three wellness days per year.