Buffets Venue Manager

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Buffets Venue Manager

Department: Buffets

Employment Type: Permanent - Full Time

Location: Skegness

Description

About the Role

We're looking for a passionate leader to join us at our Skegness Resort as part of our Buffets department as a Venue Manager.

As a Venue Manager, you'll be vital in helping our guest's create smiles - getting stuck in to give them a great dining experience! You'll be part of a big team of people who are responsible for providing our guests with breakfast and dinner in our self service restaurants each day of their holiday.

You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training and coaching the team in a fun-filled environment.

You will drive standards and have the ability to lead the team to excellence, incorporating all brand standards and Butlin's way of working.

Reporting to the Senior Manager, you'll enjoy the buzz of a busy environment and will drive your team to maintain high levels of hygiene and cleanliness.

You'll have the ability to drive consistent brand standards whilst being guest obsessed and operating efficiently in everything you do. The role will also involve analysing KPI's, facilitating and monitoring all team training and adhering to food safety and health & safety policies.

You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team's fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin's.

As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

Typical working hours cover 40 hours per week, 5 days over 7 with a variety of shifts between 7am - 9pm with support across the wider department at times and will including weekend, bank holidays and Christmas working.

About You

We are looking for an individual with prior experience in a volume catering and / or food environment, where a balance of speed and quality is important. Strong experience of being guest and customer-facing and dealing with a range of queries and sometimes complaints directly is essential.

You should be passionate about leading and developing a team and supporting people through regular 121's and coaching.

Delivering an amazing experience to our guests is the most important part of this role so you should be passionate about every interaction and should seek opportunities to improve this wherever possible.

You should have experience of managing rotas based on fluctuating guest volumes, experience in working with multi-skilled team to support other areas of the business based on guest demand. You should be able to demonstrate experience of leading teams to success, to include proficiency in managing performance, coaching team, delivering team training, setting standards and role modelling this behaviour, problem solving & feedback and able to manage multiple priorities and can adapt quickly to changing requirements.