UX Manager - National/Hybrid

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Job reference 326374
UX Manager - National/Hybrid
£52,513

10% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Royal Mail Farringdon

An exciting opporutnity has arisen to join Royal Mail as a UX Manager. i this posiiton you'll support the continuous improvement of user experience across all Royal Mail digital platforms. This role helps shape user-friendly and effective journeys using modern UX tools and methodologies

About the role

In this position you'll

• Collaborate with senior UX and product teams to enhance key customer journeys across Royal Mail App, Shop and Website

• Lead and execute user research, including usability testing, surveys, and interviews

• Translate research insights into actionable design recommendations

• Create low-to-high fidelity prototypes and interaction designs using Figma

• Support the development and refinement of wireframes, mock-ups and user flows

• Help maintain and contribute to Royal Mail's evolving design system

• Work cross-functionally with developers, marketing teams and stakeholders to ensure UX continuity

• Monitor digital performance and customer feedback to identify UX opportunities

• Help establish a multivariate testing programme across platforms to embed a test-and-learn approach to UX changes

About You

• A minimum of three years' experience working in similar UX and design-focused role

• Solid understanding of UX principles, user-centred design, and accessibility best practices

• Hands-on experience with design tools such as Figma

• Experience in conducting and synthesizing qualitative and quantitative user research

• Clear communicator with a collaborative mindset

• Familiarity with Adobe Analytics and Adobe Target

  Desirable:

• Exposure to working in ecommerce, logistics, or complex service-based industries

• Detail-oriented and passionate about improving user experiences

• Empathetic, curious, and data-informed in your design thinking

• Comfortable handling multiple projects simultaneously

Next Steps

The next stage of the selection process will be a face to face orvirtual interview consisting of competency based and role specific questions.

Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.
*Available only to perm employees

Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 1st August 2025. Please note, this advert may close early if the appropriate number of applications has been reached.

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