Urgent Care & Front Line Operations Manager
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The Operations Manager has responsibility for the provision of operational leadership and management to the immediate Operational team members within the UC and FL Team.
Job type- Permanent
Base - Salford and Preston, must be able to work from both sites.
Pay- Based on experience.
Company pension scheme
Holidays- 28 days per year (pro rata)
Hours - Contracted hours = 40hrs Monday - Friday. Business operates 24/7, 365 days per year.
About UKEMS
Operating from 7 UK bases, UK Event Medical Services is recognised as one of the UK's leading providers of independent ambulance services and healthcare logistics. Offering a full range of services (largely to the NHS) including Non-Emergency Patient Transport Services, High Dependency Patient Transfers (Urgent Care) and Secure Patient Transport, additionally we provide a Medical Repatriation Service plus We are proud to be one of the most respected and recognised providers in our industry and committed to delivering a patient and client-focused approach to everything we do.
Job Purpose:
• The Operations Manager is primarily responsible for the day to day delivery of service provision, ensuring all operational and compliance targets are met.
• The Operations Manager is primarily responsible for the day to day service delivery to patients providing support for operational, dispatch and clinical staff. Reporting daily activity to the UKEMS's management.
• At all times the post holder must ensure patient safety and reduction in harm to patients, self, colleagues and others by assessing risks and adopting safe working practices.
• The Operations Manager is responsible for ensuring accurate communication at all time between all stakeholders and operational staff working at the site.
• To contribute to the safe, timely and effective running of the daily operation of the division and vehicle fleet.
• The Operations Manager has the responsibility for the provision of leadership and management to the immediate operational staff.
• Develop a good working knowledge of the business processes to ensure these are being followed by all staff.
• To provide effective leadership in ensuring that standards and practices comply with UKEMS policies and procedures
• To ensure the road staff understand their roles and are working within the clinical governance strategy and promote excellence in clinical practice in accordance with the Care Quality Commission (CQC) and company guidelines.
• Ensure all crews are booked on within the shift start time requirements, minimizing on any unnecessary down times throughout the shift.
• Assist with office duties, ie staff rota completion where required, run sheet collation and entry, customer report compiling.
• Uphold business principles of customer, patient care, and staff welfare by promoting and maintaining good working relationships and practices in all dealings with staff and outside agencies.
• Ensure that all staff within the team participates in the appraisal system.
• To ensure audits become part of everyday practice, are conducted and reported when required.
• Supplies are monitored and ordered for the operational hubs, supervising the staff in ensuring that their vehicles are appropriately stocked for the working day ahead.
• Incidents and complaints are investigated and managed.
• Support the General Manager with any follow up requirements and investigations.
• To participate in the on-call rota.
Fleet
• To ensure that all daily and weekly vehicle checks are undertaken, keeping accurate records and reporting any discrepancies to the General Manager.
• Ensuring the deep clean schedule is maintained and updated when necessary.
• To carry out random spot checks across the fleet with particular regard to internal and external cleanliness of the vehicle, health and safety equipment and necessary documents.