Unified Communications Senior Assistant, Real Time Comms Office Connectivity & Device Admin, IT Infrastructure Services

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Job description

Connect to your Industry

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

Reporting to the Unified Communications manager and working closely with other internal UK and NSE support teams, the primary focus of the roll is to provide onsite maintenance and support for Deloitte's Meeting Room technology (including Phone devices) and being the onsite SME responsible for ensuring the office connectivity and experience for the end user is always available, stable and high quality.

You will provide technical expertise in the configuration and implementation of relevant technical areas and support this business-critical service, acting as subject matter and escalation point to our onsite IT teams and working closely with other third line teams - networks, events, onsite.

Connect to your skills and professional experience

The Unified Communications Engineer role will have responsibility for:

• Pro-active meeting room support - ensuing the meeting space is online and operational using both remote monitoring tools and onsite testing.
• Analyse, troubleshoot and resolve voice & video call quality problems from the Deloitte offices. Escalating and working in conjunction with our Network teams where required.
• Taking the lead in single and multi-user Call Quality issues, troubleshooting using tools across platforms.
• Management, deployment, and maintenance of the Office Phone Device estate (CCX). Ensuring key devices remain online, patched, and operational.
• Re-active meeting room support - Managing requests and incidents that come into the UC Service Now queue, be the escalation point to our onsite and 3rd line resolver Teams.
• Troubleshooting and resolving complex AV problems with an understanding of AV cabling and connectivity technologies
• Creation of regular proactive quality and usage reports relating to the RTC platforms - ensuring these are fit to be shared with a senior audience.
• Supporting the ITS event team to help set up and support Town Hall and other Webinar based events.
• Working on other remote UC support tasks and projects when required, to assist other members of the UC RTC team.

Essential skills

• Experience administrating, maintaining, and supporting Microsoft Teams Room Systems on Windows and Android
• Experience of administrating, maintaining, and supporting MS Teams Phone Devices (CCX / VVX)
• Experience managing M365 and MS Teams, with deep understanding UC based architecture relating to voice and real time media.
• Proven history of troubleshooting network and office-based call quality issues - deep understanding of the ports, protocols and paths that real time media navigates in an office environment.
• Good understanding of basic IT device support on Windows, Mac and Mobile devices
• Ability to create pro-active and re-active reports, owning CSI and problems until resolution.
• Active Directory and Azure AD experience
• Ability to Own, Investigate, Troubleshoot and Resolve Operational Issues

Desirable skills

• Proficient knowledge of MS teams and Zoom Webinar and Events
• Experience with digital whiteboard and Surface Hub technologies
• Experience of Zoom Architecture and operational understanding
• Experience of Room booking systems integrated with MS teams and UC platforms.
• Knowledge of Firewalls, Proxy servers and VPN interactions with UC Platforms
• PowerBi or Customer facing reporting experience.
• Exchange On-Premises / Online Knowledge
• SCOM or other systems management and monitoring tools
• Related accreditation such as MCSE
• Sound understanding of ITIL framework

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you'll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"I am constantly surrounded by smart and innovative people. Deloitte has an obvious strategic focus on products and innovation so there are tremendous opportunities here."

-Nia, Technology

Our hybrid working policy

You'll be based in London with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you'll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level .

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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