Underwriting Team Manager - Financial Lines

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47424 | Underwriting | Management | Non-Executive | Allianz UK | Full-Time | Permanent Who we areAllianz is a global insurance company serving across 70 different countries, but from the very first day you join our team you'll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture. Role DescriptionOur Financial Lines continues to profitably grow at pace and we're seeking an Underwriting Team Manager to join the team on our journey. The purpose of this role is to contribute towards delivery of Key Performance Indicators (KPIs) through the leading of a remote team of Fnancial Lines underwriting experts and operational oversight for the Financial Lines Centre of Excellence. .This position will be based in Bristol, Maidstone or Manchester, and involves some travel between the 3 offices, on a hybrid working model (typically minimum 3 days a week in the office or with brokers).

Role Details:

• Manages, motivates and develops team to achieve individual, team and departmental targets.
• Actively plans and manages the resource and workloads to achieve set targets and service levels, recruiting where necessary.
• Produces and analyses regular management information to focus on improving.
• Resolves escalated complaints and technical referrals from the team.
• Ensures compliance with relevant regulatory bodies and that service is delivered in accordance with agreed SLAs.
• Identifies and understands the needs of brokers and manages relationships with brokers and other key stakeholders.
• Plays a key role in the wider leadership team, identifying process improvements and methods to increase staff engagement, efficiency and productivity.
• Embrace leadership values and, demonstrate consistently high standards of behaviour across all elements of the role
• As an emotionally intelligent leader, lead and embed business change.

About YouKey Accountabilities:

• Monitors the performance of accounts and lines of business within Financial Lines, identifying under and over performance, implementing remedial and opportunity actions as appropriate.
• Delivers KPI targets across complex cases/portfolios worked upon to deliver the high level line of business strategies and understands Account Management principles and the impact of portfolio changes or individual cases on the account.
• Adheres to Underwriting Authority and understands the impact portfolio or case decisions have on Profit and Loss and the achievement of plan.
• Makes important Commercial business decisions when they are required to support profitable development of supplier relationships, supporting the distribution segmentation strategy and delivery of plan. Provides support to stakeholders on business development activities.
• Undertakes and reports on Underwriting Inspections (where required), account control and quality review programmes.
• Produces Technical training material and is experienced in training, mentoring and coaching. In conjunction with Subject Matter Experts, organises and leads Technical training. Participates in assessment, design and delivering of technical training as required.
• Liaises with all other appropriate internal parties including Sales and Distribution, Pricing, Claims and Operations and represents Allianz at internal and external forums.

Technical Skills:

• Knowledge of and ability to apply leadership and people management strategies to drive engagement and performance.
• Working knowledge of Employment Law.
• Knowledge of setting clear targets, focussing on priorities, regularly reviewing actual performance to agreed SLAs and adjusting where required.
• Knowledge of product/process, leads a team to deliver and possesses knowledge at an industry and regulatory level to positively affect the customer and the organisation.
• Strong collaboration and communication skills in order to get things done and encourage the team to be open and willing to change.
• Knowledge of ability to build skills and talent. Maintaining a strong technical focus through training and appropriate qualifications together with coaching team members to improve their current performance.
• A working and up-to-date knowledge of the relevant regulatory policies, framework and procedures.
• Organisational skills.
• Proficient in MS Outlook, Word and experienced to a base level of Excel.
• Ability to interpret statistical data, including identification of trends, influences and anomalies on a case-by-case and local account basis.

Experience:

• Experience of team leadership and delivering high levels of performance through others.
• Experience of providing a consistently high level of service to internal and external customers.
• Experience in producing business cases and implementing agreed actions.
• Ability to drive improvement.
• Comfortable working with multiple project plans and stakeholders.
• Has the ability to set up and monitor frameworks and associated action plans.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working.
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts

Our Ways of WorkingDo you need some flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen.Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us. Our Purpose and ValuesWe secure your future

Be Brave | With Heart | Everyone Counts | Inspiring TrustOur purpose and values are more than just words on a website - they are the why and how of Allianz. They influence everything we do and guide us how to do it. Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building an inclusive culture for us all to succeed.

Diversity & InclusionAt Allianz, we value diversity and inclusion and back this up with our accreditations. Allianz is EDGE certified for gender inclusion, members of the Women in Finance Charter, members of the Stonewall Diversity Champion programme, signatories of Business in the Community's Race at Work Charter, and an Armed Forces Covenant gold standard employer.

We have a range of employee networks focusing on gender inclusion, cultural diversity, LGBTQIA+, disability and long term health conditions (including neurodiversity), intergenerational and life stages, parents and carers, mental wellbeing, menopause support and armed forces and veterans, all supporting you to bring your best and authentic self to work.

Join us - Let's Care for Tomorrow.