UK Operations Director
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Job Description
Role Purpose
Responsible, through dedicated teams and leaders, for the safe and efficient execution of FI operations in the UK and contract management against agreed service levels for UK suppliers. The scope of the role covers the following core operational activity;
• Service performance for D2C fulfilment from own operations. The Manchester operation delivers globally >2m orders/ year.
• 3PLs engaged in made to order or made to inventory (MTO/ MTI) operations in the UK.
• Handling and distribution of wholesale / B2B volume through own- and third-party facilities including distribution to in venue retail and event operations.
• Managing operational budgets for the UK operation.
• Scope and drive the transformation projects for UK operations, creating business cases and recommendations for optimization opportunities.
Duties & Responsibilites
• Safe operational execution measured through audit, near miss or incident rates.
• People and team development including objective setting, coaching and succession plans for all leadership roles.
• Leadership and direction of own operations in UK Fulfilment. Responsible for delivering a best-in-class fan experience measured through improved dispatch speed and accuracy.
• Meeting or exceed efficiency budgets measured through unit cost.
• Performance measurement and management for UK operations to agreed targets.
• UK MTO/MTI management and ownership of service performance.
• Maintaining capacity plans in line with forecast.
• Develop relationships with key stakeholders to optimise forecast accuracy and UK network capacity.
• Own strategic planning and change management for the UK operation to leverage automation, network optimisation and operational synergies.
Knowledge, Skills & Experience
The following are essential:
• 10+ years track record of leadership roles within high volume e-commerce operations.
• Contemporary experience leading a D2C fulfilment facility.
• Familiar and comfortable with all aspects of D2C micro fulfilment including IB, OB, Inventory management and WMS operations.
• Experience in managing 3PL contract management including negotiating service levels and tariffs.
• Working knowledge of lean principles and problem-solving methods.
• Demonstrable track record of leading teams through process change including introduction of new systems and automation to achieve performance improvement metrics
• Strong analytical skills with the ability to translate data into actionable insights and demonstrate performance and improvements against KPIs and objectives
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Strong leadership experience with a proven ability to inspire followership and drive a winning culture.
• Proficiency in project management techniques
• Ability to think strategically while maintaining a hands-on approach to problem-solving
The following are desirable.
• Labour negotiations including fixed and temporary staff.
• Project management skills and qualifications
Key Stakeholders
• Operational teams in Manchester including functional leaders
• Partners including HR, learning and development.
• Technical leader for operational projects.
• Finance BPs for performance management across supply, B2B, D2C and MTO/I operations.
• Merchandising director for partner supply.
• Category directors for demand forecasts and future capacity planning
• Global departments across the Group as necessary
We are an equal opportunity employer and celebrate diversity and inclusivity at Fanatics. Our commitment to inclusion drives us forward every day; across all races, gender, gender identities, age, sexual orientation, religion & spiritual beliefs, neurodiversity, disability and all identities of our people both current and future. If you have any requirement(s) for reasonable accommodations to participate in the job application or interview process, and/or to perform essential job functions, please contact us.
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world-including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).