UCARMHSS Business Support Manager

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Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of responsibilities

1. Support with health roster management
2. Support with recruitment for teams
3. Support with sickness management processes for staff
4. The co-ordination and management of regular local governance, operational and performance meetings
5. Support with the co-ordination and completion of clinical audits
6. Project support to deliver clinical and service improvement projects such as winter flu programmes, ambulant care clinics
7. Support with preparation of reports on performance and the analysis of performance information
8. The monitoring and management of mandatory training compliance for staff
9. Co-ordination of inductions and new starters
10. Support with business continuity plans

The UCARMHSS service will be hosted at the University of Cambridge Student Services Centre (SSC). The SSC is home to many student-serving departments across the University, including UCARMHSS. The SSC is in Cambridge city centre (Bene't Street, New Museums Site, Cambridge, CB2 3PT) and is marked on this University map. The service operates on the 3rd floor of the building, alongside the Mental Health Advice Service (MHAS), the University Counselling Service (UCS), the Postgraduate Wellbeing Service (PWS) and the Harassment and Violence Support Service (HVSS).

Person specification

Education / Qualifications

Essential criteria

• English and Maths to GCSE level or equivalent
• Educated to degree level or ability to demonstrate ability at this level

Experience

Essential criteria

• Experience in a similar role working for Senior Management/Team Leader level.
• Experience supporting an operational service with business functions
• Knowledge of administrative procedures, range of computerised software, own directorate specialised terminology and managerial knowledge
• Experience of initiating and seeing through to completion tasks or work streams within health care

Desirable criteria

• Experience of working with GP practices or health teams
• Project management experience

Knowledge & Skills

Essential criteria

• Self-motivated and able to work on own initiative with the ability and confidence to make decisions
• Confident nature with a proactive and constructive approach to problem solving
• Experience liaising with a range of staff from different professions and organisations
• Experience of taking minutes and drawing up action points and project managing the completion of these.
• Excellent IT skills (including Word, Excel, PowerPoint, knowledge of databases)

Desirable criteria

• Understanding of NHS Information Systems
• Knowledge of health commissioning

Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:

• Integrated physical and mental health services for adults and older people;
• Specialist mental health and learning disability services;
• Children and young people's mental health services;
• Children's community services in Peterborough;
• Social care;
• Ground-breaking research

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity.

CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a 'Red List' country.

Applicants who require entry into the UK will be required to provide a valid police certificate from the relevant authority from each country (except the UK) where the applicant has been present for 12 months or more, 10 years before the date of visa application, while aged 18 or over.

If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description and Person Specification (PDF, 408.6KB)
• CPFT Values (PDF, 114.7KB)
• CPFT Mindful Employers (PDF, 51.3KB)
• CPFT Accommodation (PDF, 296.6KB)