Two Week Wait Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.

We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don't need to go elsewhere to find a fulfilling career in healthcare.

The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.

Our values can be summed up in one sentence. We are 'Trusted to provide inclusive, safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Probationary Period

All new staff to the Trust will be subject to a standard 6 month probationary period, the details of which will duly follow in your contract of employment.

Equality, Diversity, and Inclusion

South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society. We define diversity as valuing everyone as an individual - we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.

Agile and Flexible Working

All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.

The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.

Staff Benefits

The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.

Car Parking

The Trust have recently completed the construction of a multi-storey car park at our Warwick Hospital site which has allowed us to reduce waiting times for car parking passes.

To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).

Job overview

Are you an experienced and enthusiastic leader seeking a rewarding challenge? An exciting opportunity has arisen within the Elective Division for a TWW and Referrals Manager.

About the Role

As the Manager, you will play a pivotal role in supporting in the day-to-day management of TWW and Referrals bookings .

This role is an excellent opportunity for a motivated individual to strengthen their leadership skills.

Main duties of the job

To take lead responsibility for the Inpatient Booking and RTT validation Services within Patient Access Services across the Trust, keeping themselves informed of policy and technical developments in patient choice and booking processes.

The post holder would be expected to liaise and engage the Operational General Managers/ Departmental Managers/ Clinical Staff to ensure that service level agreement activity levels and quality standards are maintained for all aspects of Inpatient bookings and RTT across the trust.

Working for our organisation

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Detailed job description and main responsibilities

Key Result Areas:

Principle duties will be amongst the following dependant on area of work
on the day:-

Communication and reporting:

Provide regular and ad hoc reports on RTT or Inpatient activity to the corporate Patient Access Meeting.

To foster good working relationship with other departments/agencies within and outside the Trust, ensuring that all stakeholders understand, respect and recognise operational policies.

To attend appropriate meetings ensuring that essential information is cascaded to staff and that staff concerns are relayed appropriately.

Liaising with General Managers and specialties regarding their inpatient activity, highlighting and escalating any issues as well as providing advice and support.

Provide expert guidance and advice to staff, health professionals, clinicians and GP practices

Attend Best Practice Groups and various other stakeholder groups for quality and improvement of Patient Access Services.

Ensure daily synertec reports are managed and resolved.

To provide Trust-wide training in both formal and informal setting

Elective Admission Management and Booking

Assist in the monitor and authorising of theatre session set up, cancellations and rescheduling. Including highlighting to General Managers where this may adversely affect the service and patients.

Deal with enquiries/requests/complaints from members of the public.

Deal with hospital general enquires via the e-mail system.

Respond to correspondence received from patients, consultants, clinicians and general practitioners.

RTT validation

Ensure all RTT validation reports are completed each month, which includes open pathways and data quality reports

Assist in the training and development of RTT validation through-out the trust

Provide RTT guidance to staff, health professionals and clinicians.

Liaise with CCG regularly regarding the RTT long waiters for the trust as well as any other ad-hoc information required.

Data quality

To liaise closely with the Information Manager to ensure accurate data quality and information within the department.

Monitoring and validation of Inpatient Waiting Lists and Patient Target Listing ensuring patients are regularly validated to ensure the waiting lists are accurate and up to date

Ensure patients are kept up to date with their admission and waiting times, including any correspondence.

Regularly liaise with the data quality manager regarding RTT reports and data quality management of RTT within the trust

Monitoring of call handling and ensuring staff are logging in and calls are answered within KPI's.

Regularly review patient feedback reports to ensure we are continuously improving the Inpatient services and RTT waiting times, liaising with the General Managers where appropriate

Management and Leadership

Day to day line management of teams within the department

Provide effective leadership within the department.

To optimise the use of resources and ensuring staff effectively and efficiently use stationary.

The post holder will be a budget holder and be required to order stock.

To maximise the potential of the team, undertaking Personal Development Reviews and ensuring developmental plans are in place.

Ensure Mandatory training is up to date across the Outpatient and Reception teams

Sickness absence management/ attendance management across the Outpatient and Reception teams

To achieve appropriate staffing levels ensuring that staff leave is evenly distributed and staff sickness is managed in accordance with Trust Policies and procedures.

To assist in selection and recruitment of staff, ensuring induction programmes are in place for all grades of new staff.

To maintain service delivery at Service level agreement activity levels and quality standards, whilst ensuring that equipment in service and staff practice comply with health and safety standards at all times.

To investigate and take corrective actions relating to untoward incidents, accidents and complaints in accordance with Trust Policies and Procedures.

To support the Departmental Manager with disciplinary cases, investigating issues/concerns and taking management actions as necessary.

Policies and Procedures

To ensure that all staff adheres to Trust Policies and Procedures at all times. This includes staff compliance of all Health and Safety Policies and the Data protection Act 1998, which relates to electronically stored personal data.

Person specification

Qualifications

Essential criteria

• Educated to degree level or equivalent experience
• Experience and knowledge of NHS E-RS
• Computer literacy to ECDL or equivalent License.
• Leadership qualification level 4 or equivalent experience

Desirable criteria

• Project management qualification or equivalent knowledge and skills
• E-RS Train the Trainer qualification

Experience

Essential criteria

• Experience and knowledge in Clinic Management
• Lorenzo training

Skills

Essential criteria

• Experience in supervising/managing teams
• Experience of working within the NHS.
• IT skills including Excel, word and PowerPoint.
• Good working knowledge of electronic Patient Administration Systems (Lorenzo)
• Articulate and professional - able to liaise effectively with all staff groups and departments.
• Ability to influence and engage others both at a peer and senior level.
• Excellent organisational/co-ordination/work prioritisation skills.
• Experience of providing training to others
• Knowledge of Referral to Treatment guidelines
• Experience of training others on IT systems
• Experience in managing and dealing with complaints

Desirable criteria

• Experience of change management
• Experience in writing reports
• Experience of developing training materials

Personal Qualities

Essential criteria

• Ability to work autonomously managing own work load
• Display a flexible approach to work and the ability to cope with changes in environment and new technology.
• Good people skills in order to support, persuade and influence colleagues and stakeholders
• Ability to absorb information and prioritise potentially conflicting demands
• Demonstrates a caring and sensitive attitude when responding to patient's concerns/queries.
• Able to work both autonomously managing own workload or as an effective team member
• Able to work under pressure and to deadlines.
• Excellent problem solving skills and ability to identify the required action to follow

IMPORTANT INFORMATION

Sometimes we get a lot of applications for our roles. On those occasions we might close the job early. If you don't want to miss out we recommend submitting your application as early as possible.

The Trust use an Applicant Management System called TRAC which helps us manage the recruitment process. All communications regarding your application will come via TRAC (even if you applied via NHS Jobs).

Please check your TRAC account regularly and ensure your email is set up to accept messages so they don't go into your junk/spam folder.

We aim to shortlist all vacancies within 2 days of the vacancy closing, we will get back to all candidates ASAP.

Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.

South Warwickshire University NHS Foundation Trust is an equal opportunities employer who is committed to Equality and Diversity and does not tolerate discrimination or harassment on the grounds of any protected characteristic as defined by the Equality Act 2010.

All South Warwickshire University NHS Foundation Trust sites are smoke free. We feel it's a great way to help our patients, visitors and staff stay healthy.

The Trust is part of a 'Foundation Group' through a strategic alliance with Wye Valley NHS Trust, George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust. This partnership is great for the sustainability of all four organisations and allows us to share learning and maximise opportunities to ensure the delivery of high quality health and care services for our local populations.

Employer certification / accreditation badges

Documents to download

• Job Description (PDF, 134.5KB)
• Person Spec (PDF, 128.0KB)
• Occupational Health Functional Requirements Form (PDF, 207.6KB)