Turnover Rents Manager (Homebased/Flexible)

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Job Title: Turnover Rents Manager

Location: Regional - Home Based

Role Purpose: Working as part of the Shopping Centre Property Management team the individual will be responsible for leading the turnover delivery across 5 shopping centres. The Turnover Manager will be responsible to deliver the end-to-end process for turnover lease abstraction, data input, calculations and billing with support from a turnover administrator.

Full time role required to work across multiple shopping centres.

Key Responsibilities

• To oversee the process for turnover lease abstraction through to billing turnover with the support from an administrator.
• Tracking tenant turnover data and rent for the managed portfolio via Excel;
• Dealing with escalations where tenants have not provided data and working with Surveyors to resolve queries.
• Scrutinising turnover data to ensure accuracy and make contact with tenants where any anomalies arise
• Ensuring tracker and tenant portal is always kept up to date including adding new tenants, updating contact details and archiving tenants at lease expiry
• Collate summary reports to be provided to clients to agreed timelines
• Liaising with CBRE property managers in regard to lease information to drive turnover calculations and obtain sign off for charges;
• Preparing of calculations for top up charges to tenants;
• Liaising with accounts and creating charges on accounting systems;
• Keeping in regular contact with property managers, credit control and site team where levels of turnover may be a cause of concern
• Point of contact for client group dealing with queries and providing support.
• Developing the turnover process as the business continues to expand on this resource.
• Responsibility for the turnover team delivery and KPIs.

Person Specifications / Requirements

• Experience in a professional financial services environment;
• Basic technical understanding of a trial balance and impact of turnover on income;
• Book-keeping experience;
• Understanding the principles of lease abstraction and documentation and associated turnover clauses.
• Experience with line management and working in a surveying team advantageous

Key Skills

• Stakeholder management and client relationship management;
• Attention to detail is a must;
• Ability to work under pressure and to strict deadlines;
• Advanced excel usage;
• Excellent communication skills;
• Numerical and analytically minded;
• Self-starter;
• Knowledge of TBS Tramps would be advantageous but not essential.

Working at CBRE

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.

Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do-from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.

At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it's like to work at CBRE, visit Life at CBRE

About CBRE

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations