Trust and Safety Operations Manager

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Join us as a Trust and Safety Operations Manager

Want to do work that really matters?

At Checkatrade, we're building the UK's go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job, fast, fair, and without the faff.

As our next Trust and Safety Operations Manager, you'll lead a team that sits at the heart of our marketplace. From onboarding to issue resolution, you'll help create a safe, smooth and supportive experience for every trade business that joins Checkatrade. You'll bring clarity, consistency and care to how we work, so our platform can grow with confidence.

Forget long lists, here's what you'll actually spend your time on:

• Delivering high-impact leadership to a growing team of Associate Managers and Trust & Safety Associates.
• Spotting ways to improve onboarding, retention and issue resolution using data, tech and people-first thinking.
• Collaborating with Product, Ops, Vetting and more to create scalable, smart ways of working.
• Making sure every trader's experience with Checkatrade, especially in their first steps, is smooth, supportive and sets them up for success.

It's not about ticking every box. It's about turning up curious, ready to crack on. You'll do well here if you bring:

• Experience (or eagerness to learn) in operational leadership, onboarding journeys or customer service.
• A collaborative, roll-up-your-sleeves attitude.
• Strong communication skills and a curiosity to solve problems.
• Confidence with data and systems or a drive to dig in and get familiar fast.

We believe great work deserves great rewards. Here's just a taste:

• Competitive salary + annual bonus
• Health, well-being and learning support
• Gym membership, Smart Tech Scheme and Cycle Scheme
• Birthday/Special day leave
• Buy & sell holiday scheme
• 1 week's paid charity leave and much more!

How we'll get to know each other:

• Screening call with one of our Talent Acquisition Partners
• 1st stage interview with our Head of Trust and Safety and Head of Operations, Commercial Projects
• 2nd stage interview with our VP of Marketplace and stakeholders

If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.

If this sounds like the place where you can do your best work, we'd love to hear from you, even if you don't tick every box

About usWe're Checkatrade - the UK's leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We're growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you'll fit right in.