Travel Omnichannel Development Manager - 12 Month FTC

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About the role:

*Please note this is a 12 Month Fixed Term role (Maternity Cover)

Are you an aficionado of marketing with experience of development and transformation of key channels? Now is an exciting time to join our Coop Travel team and take a lead in the growth of our omnichannel proposition.

To be successful in the Omnichannel Development Manager role you will be accustomed to delivering multiple projects simultaneously under tight deadlines.

You will be integral to putting the customer experience at the heart of everything you do.

The Omnichannel Development Manager will operate as the right-hand of the Head of Omnichannel ensuring that we continually develop our offering for our customers and members.

As the Omnichannel Development Manager, you can expect to:
• Develop relevant business-led and technology-led channel transformation opportunities by combining customer & member insight with analysis into emerging trends, technology needs and assessment of current channels
• Scope includes experience, infrastructure, technology, capability, appropriate leverage of data and colleague experience, in collaboration with stakeholders.
• Create business cases with clear targets to secure funding and lead robustly governed delivery projects to agreed timescales and budgets. Includes full development cycle from agreeing requirements, solution design & testing, routes to market, development and delivery with delivery partners (eg property, IT, operations, HR)
• Integrate Membership requirements into design & delivery plans as required, adopting Brand, Member and service standards into all initiatives
• Work with Travel Channels & HR teams to ensure developments are operationally robust and manage transition into effective BAU operation, supporting issue resolution & snagging during transition
• Lead specific workstreams to develop & deliver online experience, infrastructure, capability and usability, ensuring integration with other channels, application of best practise and robust testing. Includes but is not limited to workstreams across

For more details about the role, please check the attached Job Description.

This role is part of a team based from our Head Office in Warwick, with a mix of working from home and in the office.

#SS24

Who are we looking for?
• Passion and enthusiasm for travel
• Experience in customer service or administration
• Customer focused
• Calm under pressure
• Comfortable working independently and as part of a team
• Confident communicator via multiple communication channels

What can we offer you?

The cost-of-living crisis is putting pressure on us all. That's why we are now offering an enhanced discount rates to all Colleagues at Your Coop

- 20% off Food shopping (usually 10% all year round rising to 20% on a pay day weekends)
- Holidays for less with up to £500 off Travel

Other benefits:
• Up to 60% off Childcare fees
• Refer a Friend Scheme
• Paid time off for volunteering
• Colleague Support Fund
• GroceryAid Colleague Mental Health Support
• Ethical mobile and broadband deals
• Annual leave that grows with your career
• Full training and accredited development programmes

... and many more!

We look forward to hearing from you.