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Transport Operations Manager

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About the role

Reporting to the General Manager, you will be responsible for Managing the Transport Operations at a busy distribution centre. Responsible for a fleet of Class 1 and Class 2 vehicles, you will Lead a team of Managers, Drivers, Trainers and Administrative Colleagues. This is an exciting Leadership role, as the departmental head, you will be a key member of the sites senior management team.

Main Responsibilities

  • Operate & achieve the transport budget.
  • Ensure legal Compliance to DVSA standards
  • Experience of both internal and external audits
  • Influence, direct and support your management team to work to performance criteria and undertake the right activities that positively influence cost within the department.
  • Lead, motivate and develop the Transport team members through performance management to raise performance standards and achieve KPI's for cost, service and people.
  • Challenge under performance and recognise good performance in equal measure.
  • Collate KPI figures weekly and produce period end reports and action plans.
  • Ensure driver overtime and use of agency drivers and subcontractors are kept to a minimum.
  • Repair and maintenance costs to be strictly monitored and controlled.
  • Ensure Best Practice to minimise fuel usage and maximise KPL.
  • Monitor and control absence.
  • Maximise all forms of revenue.
  • Ensure supplier collections are made as planned.
  • Achieve on time delivery performance.
  • Ensure effective communications both internally in Transport department, within the Distribution Centre and with Customers including Supply Chain and branches.
  • Ensure management team is regularly appraised and developed via personal development plans.
  • Develop transport department Culture into a "Great Place to Work" atmosphere with Colleague engagement and inclusion a key focus.
  • Implement succession planning.
  • Identify training needs and design/implement training plans.
  • Ensure adherence to employment legislation and Company policy as required including; contracts of employment, discipline and grievance matters.
  • Support the General Manager to manage the ER environment to protect the business.
  • Build effective relationships with the site union representatives.

You will need

Technical Skills and Knowledge:

  • Management experience within a unionised environment.
  • Thorough knowledge of CPC accountabilities & the legislative requirements
  • Experience of a customer service environment.
  • Excellent PC and organisational skills.
  • Methodical approach to figures and reporting.
  • Understanding of people planning and scheduling processes.
  • Knowledge of health safety and legislative requirements.
  • Developing self and others.

Capabilities:

  • Flexible with ability to work on own initiative.
  • Innovative and change orientated/adaptable.
  • Ability to work within a team environment.
  • Numerate and Literate.
  • Effective communicator at all levels with positive can do attitude.
  • Excellent leadership skills with the ability to impact and influence.
  • Decision-making and judgement.
  • Well organised, able to plan and manage time effectively.
  • Excellent influencing and communication skills.
  • Coaching skills.
  • Team player.
  • Tenacious.
  • 'Can Do' approach to work.

Qualifications/Knowledge/Experience

  • CPC qualified.
  • Minimum of 3 years senior manager experience in a best practice transport environment.

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

  • A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
  • After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
  • 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
  • Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
  • Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
  • 50% off health checks at Tesco Pharmacy.
  • Exclusive access to discounted RAC breakdown cover rates
  • An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
  • After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
  • Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
  • Life Assurance - You are covered for death in service life cover of up to three times annual pay
  • Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
  • A great holiday package

Transport Operations Manager

Booker Retail Partners
Hemel Hempstead, UK
Full-Time

Published on 20/07/2025

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