Property Manager - People Manager

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Job role: Property Manager - People Manager

Location: Covering a portfolio between Staffordshire and Cumbria (actual region will be either Tamworth to Manchester OR Manchester to Cumbria)

Hours: Monday- Friday 9am-5pm

Salary: Competitive salary plus a cash car allowance of £4,500

The Job Role

As a Property Manager- People Manager you will contribute to our vision of being the UK's favourite property manager, as recognised by others by:

• Proving a high standard of performance within a team of individuals to create a welcoming, friendly, and courteous environment for our residents.
• Being passionate about delivering consistently high standards of customer service.
• Ensuring the buildings are well maintained for the landlord as our customer; and that as a business we can demonstrate full compliance with our statutory obligations and our own systems.

About You

You are passionate about always providing excellent customer service and this will have been demonstrated through a proven track record. You may already work within the property sector, such experience and knowledge is desired but not essential.

As an experienced people manager, you will be an inspirational leader with who has lead teams to deliver operational excellence across a number of KPI's. You will be energetic and enthusiastic with a leading and coaching mentality.

An excellent and effective communicator with the ability to negotiate and influence with all customers and stakeholders which you demonstrate through your ability to connect with everyone you meet. Your verbal and written skills will be of a high standard.

You will be commercial thinking and resolution focused with the ability to be flexible and creative in approach. You will also be able to work across functions to reach the best solutions for all challenges.

Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people, driving performance, and ultimately delivering the highest level of service for our residents.

Main Responsibilities

• Set and lead by example, by championing the Company values, the Customer principles, and the Code of Business Conduct.
• Carry out risk assessments and set action plans for remedial works ensuring that these are a priority enabling an efficient and cost-effective resolution.
• Implement change, manage risks and impact and monitor results. Encourage innovation and continuous improvement from individuals.
• Provide professional advice and guidance to all customers and employees.
• Act as an ambassador for the business at all times, delivering an exceptional level of service to all our customers.
• Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents.
• Whilst managing a portfolio of properties you will undertake site management visits monthly in line with company guidelines.
• You will ensure thorough quality control inspections are carried out regarding employee performance, administrative records, development services, communal grounds,
• Resident social activities/welfare, development maintenance, and cleanliness.
• You will deal with technical issues and liaise with support departments when progressing major building works ensuring remedial actions are moved along in a timely manner and ensuring you mitigate and foresee any risks to service delivery.
• Ensure you keep accurate records, making sure you come prepared to contribute to meetings, 1-1s and complaints with thorough evidence and supporting documentation.
• Boost property finances and strive for healthy accounts by way of continuous review of cost analysis versus budget.
• Conduct regular reviews with customers to ensure a fully transparent approach to the property's financial position, planning for future spending with minimal impact.

There will be considerable travel as part of this role. You will be expected to visit each of your developments contained within your portfolio on a 4-weekly basis, you must have a full UK driving licence.

Who are we?

FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.

Why choose us?

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

We're committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.