Transition Manager

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General Information

Req #

WD00072079

Career area:

Services

Country/Region:

United Kingdom

State:

Hampshire

City:

Farnborough

Date:

Friday, September 20, 2024

Working time:

Full-time

Additional Locations:
* United Kingdom - Hampshire - Farnborough

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Are you ready to be the responsible for the Transition of services for new customers which encompass systems, process and delivery scope?

You will report to EMEA Transition Team Leader and handle all tasks required to transition a new customer from the current mode of operation (CMO) to the contracted future service. You will be responsible for overall coordination, status reporting for the project. You bring extensive knowledge and expertise in transition management and project management methodologies and tools. You are able to deliver all projects contained in the program portfolio on time, within budget and meeting strategic and business requirements.

What You will do:

• Lead and/or assist in leading transition activities from contract signing to service delivery.

• Work with internal, client and supplier subject matter experts to identify and prioritize risks, assumptions actions, issues and decisions. Review of project activities to confirm/validate time frame, quantify challenges and define limitations and corresponding risk mitigation tactics

• Create and manage project deliverables, milestones and required tasks per the schedule. Preparation of project status reports, keeping stakeholders of all levels informed of project status and related issues. Coordination of and response to requests for changes from the original specifications

• Partnering with other functional areas to drive project activities and keep the team aware of customer issues, potential risks and resolving conflicts

• Building and maintaining positive working relationship with vendors and external/internal customers

What we expect from You:

• Experience in full life-cycle project development including requirements, design, development, testing and roll-out

• Strong Project Management skills; expert in organizing, planning and executing large-scale projects from start through implementation; Highly developed skills in using MS Office Suite applications including: Project, Visio, Excel. Understand and Create Process Flows (Swim lanes, flowcharts)

• Strong negotiation ability and attention to detail and strong understanding of Transition Management principles, procedures and best practices. Excellent oral and written communication skills, as well as the ability to present and explain technical and business information to executive stakeholders and vendors.

• Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines. Ability to travel up to 15-20% of time.

• 5-10 years of progressive broad-based information technology and business experience

Highly desirable:

• A Bachelor's degree in Computer Science, Business Administration, Engineering or related discipline with an information technology focus

• External project management certification such as Prince2, Six Sigma, CAPM/PMI or other project management certification is preferred. ITIL Foundation Certified is a Plus

What Lenovo can offer you:

• Holiday purchase
• Private medical
• Income protection
• Attractive pension scheme
• Positive work life balance
• Learning and development
• Life insurance
• Lenovo and Motorola products discounts

At Lenovo we're proud to be an equal opportunity employer. Applications from people with disabilities are welcome!

About Lenovo Services

We think and act differently!

Lenovo Services is shifting its focus from hardware to a solution driven company with the customer in thecentreof attention. The Services portfolio for PC products brings end-to-end solutions that span the lifecycle of Lenovo customers' systems, helping them maintain, protect, support, connect, manage and eventually, dispose of their assets in an environmentally sound and cost-effective way. Lenovo Services offer world-class services and support across all Lenovo products and market segments for both Think as well as for Idea and Lenovo branded hardware products.

Be one of the changemakers. Join Lenovo!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* United Kingdom - Hampshire - Farnborough

* United Kingdom

* United Kingdom - Hampshire

* United Kingdom - Hampshire - Farnborough