Transformation Manager

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West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Job overview

Join our team transforming community healthcare and mental health services! As a Transformation Manager, you will play a key role in shaping and delivering clinically appropriate and sustainable services in Ealing, Hounslow and Hammersmith & Fulham.

Supporting the senior transformation manager, you will be working on given transformation assignments to transform pathways, service models and deliver strategic priorities. Working in collaboration with senior clinical and operational leads the post holder will be responsible for end to end management of transformation initiatives providing expertise, leadership and robust processes to deliver improved outcomes and experiences for patients and carers. This includes, supporting activities, from co-production with stakeholders to ensuring estates, digital and other enabling solutions are established for all initiatives.

While not a clinical position, the job holder will manage projects that impact clinical services, necessitating effective communication with staff at all levels, partner organisations and local system leads.

Please answer the below in your personal statement in order for you application to be considered;

Describe how you would demonstrate one of our Trust values in the Transformation Manager role. Provide a specific example of how you would apply this value in your day-to-day work. (max. 300 words)

Main duties of the job

This job holder will manage key transformation workstreams across Local and Specialist Services CSU related to aligned with national policy frameworks (inc. NHS Long Term Plan) and local drivers of change at Trust, Borough Based Partnership and NW London ICB level

You will play a key role in ensuring robust and effective change management processes are delivered. They will be responsible for end to end management of assigned projects including starting, maintaining, supporting, facilitating, monitoring progress, closing and evaluating multiple workstreams. The job holder will provide expert project management input as appropriate across the transformation portfolio. The job holder will take responsibility for all enabling work to drive the projects including co-production with service users, carers, staff and co-production partners; enabling digital solutions; enabling estates solutions; tracking outcomes; and optimising workforce.

The job holder will work closely with colleagues across the Local and Specialist Services CSU including senior management within in service area, clinical leads and support services. They will also work closely with borough leads as well as NWL ICB Programme colleagues ensuring they are fully sighted and involved in all transformation work.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications

Essential criteria

• Educated to bachelors level or equivalent experience
• Educated to masters level or equivalent experience
• PRINCE 2 practitioner , Agile or APM training
• Evidence of continued professional development specific to Project/ Programme Management

Desirable criteria

• Managing Successful Programmes (MSP) training or equivalent

Experience

Essential criteria

• Experience of working in the NHS in delivering change, transformation or improvement projects
• Experience of working with clinicians, practitioners, and service users and carers in delivering change
• Experience and ability to work across multiple teams and organisations in matrix structures
• Demonstrable track record of leading or playing a significant role in the delivery of change projects or programmesc
• Experience in writing business cases, service evaluations and/or strategic plans

Desirable criteria

• Experience of working in NHS England or with policy think-tanks (such as Kings Fund, Nuffield Trust, etc.)
• Experience of undertaking engagement/ outreach work (with local communities, lived experience ambassadors or voluntary sector organisations)

Knowledge

Essential criteria

• Sound knowledge of underpinning NHS policy and guidance, with ability to apply knowledge
• Knowledge of change management, business process mapping and quality improvement approaches
• Advanced technical programme management skills with an ability to adapt the approach to a service environment

Desirable criteria

• Membership of relevant professional body
• Knowledge of financial analysis, costing models and NHS contracts

Skills- Planning, Technical, Physical and autonomy

Essential criteria

• Excellent engagement skills, with the ability to drive and motivate teams of people at all levels of an organisation, and to manage conflict
• Advanced slide-making and document writing skills
• Advanced skills in planning and delivering projects to time and quality standard expectations
• Self-starter and self-disciplined, planning and organising a work programme with conflicting demands and priorities
• Proactive worker and a self-starter; demonstrable experience of working in ambiguous situations
• Ability to work without supervision, providing specialist project advice to the organisation, working to challenging timescales

Desirable criteria

• Ability to analyse, interpret and present complex information and quantitative and qualitative data, to enable decision making

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Employer certification / accreditation badges

Documents to download

• Candidate Pack (DOCX, 653.3KB)