Training Specialist (RACS)
Training Specialist
Transformation Operations
12 months FTC | Full Time
White City, London | Hybrid
Hiring Range: £40,000 - £45,000
Your work matters to millions.
Shaping culture is in the DNA of ITV. So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital streaming revolution.
When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact's felt in the business, but big enough that your impact reaches millions of people.
Come develop your skills, change TV and the course of your career. Don't just watch it. Be part of it. Join ITV.
Your impact sends ripples.
The team
The Transformation Operations team is responsible for ITV's ongoing transformation, on behalf of the Management Board. We work with teams from all across ITV, driving the delivery of programmes and making sure we're prioritising the people side too.
The role
We are currently looking for a Training Specialist who will be responsible for delivering effective training for the RACS transformation programme.
The role will lead the development of training content using a range of suitable formats; this might include written guides, PowerPoint guides, videos and interactive training material. They will be responsible for the management of the training delivery plan, including the co-ordination and set-up of facilitated sessions. It will be important for this role to have an appetite to continuously improve by capturing feedback, identifying updates and iterating content and plans.
The RACS programme has been established to transform the way ITV systemises and exploits rights and how it manages and fulfils its financial obligations. Rights are the 'stock in trade' of ITV, the IP fundamental for the business to be able to maximise the value of its production, procurement, use and distribution of content. It is a highly complex transformation programme that touches every part of ITV's business and will drive significant transformation to processes, ways of working and technology over the coming years.
The role will entail but not be limited to:
- Defining and owning a training material development plan, taking into account sign-off periods; managing the delivery of this plan
- Identifying and managing dependencies e.g. process mapping, training environments and user acceptance testing
- Developing effective, role-based training and support materials using a variety of methods (e.g. reference guides, slide packs for facilitated sessions, recorded demo videos)
- Working with the Technology team to develop any in-system guidance
- Defining and owning a training delivery plan, which may include train-the-trainer elements
- Setting-up and co-ordinating the delivery of training sessions, working with facilitators and Business Leads
- Managing the storage of training content
- Measuring training effectiveness, capture feedback, identifying required updates / additional training and iterating content / plans
- Managing the handover of training content to the Business As Usual teams
- Tracking training progress against plan, raising and managing risks, issues and dependencies using programme governance
Skills you'll need (minimum criteria)
- A solid understanding of training principles, methodology and tools
- Demonstrable experience of owning training activity (development of content and delivery of sessions) with successful outcomes within a complex organisation
- Experience of developing high quality content in a variety of formats (e.g. reference guides, demo videos) with high attention to detail
- An ability to manage a delivery plan, including dependencies
Other things we're looking for (key criteria)
- Experience of working with innovative tools and being creative with the way technical content is presented
- Excellent communication skills, with a proven ability to present to and engage teams at all levels
- Strong consultative, relationship management, networking and influencing skills
- A proactive, resilient, forward-thinking team player
- Preferable: experience within a media organisation
ITV is for everyone.
ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we'll guarantee to take you to the next stage* (minimum criteria above).
We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at talkingcareers@itv.com.
Find out more about applying with a disability.
* There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.
Because those who make an impact deserve to be rewarded for it.
ITV offers some great rewards and benefits including
- Flexible working with a range of options to suit everyone
- Generous holiday allowance, plus you can buy more
- Annual bonus opportunity
- Competitive pension contribution
- Save as you earn - with an opportunity to buy ITV shares
- Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life
Closing date: Monday 8th July 2024
"Please note, on occasion we may receive a very large volume of applications which means applications for a role may close earlier than the referenced closing date. We'd encourage you to apply as soon as possible if interested]]>