Training Manager
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About us:
King's Directorate of Estates & Facilities is a key enabler of the university's Strategic Vision 2029 and we have created a strategy which demonstrates our intent and sets out how the Estates & Facilities team will support the ambition of the university's strategic vision.
Our philosophy has been developed using the Guiding Principles outlined in Vision 2029; we have worked with the teams across the other support functions, with our academic and research colleagues and our students so that we can ensure that the communities we serve are at the very heart of the directorate's work.
As King's continues to mature and grow the task of developing, maintaining, managing and driving value from our physical infrastructure will become more complex. The Estates & Facilities strategy holds together our vision and ensures we can measurably improve the learning and working experience of our student, staff and partners.
Meeting our aims will not be without its challenges. Operating in central London means that King's has some unique challenges ahead with an ambition to grow student numbers and the level of research we undertake. This means we will need to make wise choices about where we focus our effort and resources. We will need to be clear about how we prioritise activity to ensure our decisions can support the overall purpose of King's. We have a finite amount of space and resource and it is our job to help King's manage our assets well.
King's has five campuses in central London consisting of more than 100 buildings ranging in age from the 1780s to the current day. Many are listed and of great architectural significance. The campuses house a diversity of spaces, including teaching and learning environments, cutting edge research facilities, two chapels, cafes and restaurants, gyms and student residences.
The Estates & Facilities team employs more than 1000 people with a vast range of expertise and skills, operating and maintaining facilities and providing services to ensure King's remains one of the world's top universities.
About the role:
The Training and Development Manager is responsible for the implementation of the Cleaning and Security Services (CSS) Training Strategy and the on-going management, oversight and delivery of Training and Development programmes for operational staff across the Department (~450 staff).
The postholder will be key to understanding the training requirements, both essential and aspirational, of the CSS Management team for their front-line teams and translating those requirements into a delivered programme which ensures we are constantly improving the service offer.
The postholder will act as a key point of contact and source of information for the team's programmes, workshops, tools and services and advice on development for individuals.
The post holder will also champion personal development of staff to achieve their full potential regardless of the social mobility challenges that may hinder success and will play a key role in supporting the delivery of CSS operations to provide a trusted, responsive and consistent service for all users while supporting the wider King's Vision 2029 objectives.
Please be aware that although this is a full-time position, we are also considering applicants who require part-time positions.
About you: (the candidate)
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
1. Relevant training qualification or equivalent experience.
2. Proactive & creative approach to work with a demonstratable focus on the customer and customer engagement
3. Exceptional organisational skills that reflect an ability to prioritise effectively, problem-solve/resolve issues and deliver with excellent attention to detail.
4. Excellent interpersonal and communication skills both spoken and written combined with confident presentation skills
5. Knowledge of training planning
6. IT literate, standard Microsoft packages to a high standard
7. Ability to conduct data analysis and present data in a succinct and well-written manner
8. Extensive knowledge of Security and Cleaning services and operational delivery
9. BICS - Trainer / Assessor experience
10. Adaptable & flexible and with the ability to work effectively with minimal supervision including flexibility of location/working hours to meet business needs
Desirable criteria
1. SIA Licence holder
2. Experience of delivering in-house training
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.
We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.