Training & Development Manager - Associate Director

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BRM - Sales Enablement (Fitch Ratings) is currently seeking a Training & Development Manager based out of our London office.

BRM's global Sales Enablement Team is tasked with ensuring that Fitch Rating's Business & Relationship Management team (BRM) has the right resources in place to sell more effectively. The team seeks to improve BRM's ability to spend more time on revenue and value-generating activities and less time on admin-related tasks. The team focuses on improvements in BRM's processes, technology reporting, content, and training.

What We Offer:

• Great Development Opportunity: This role offers the chance to hone your training skills by working with a diverse group of professionals and engaging with cutting-edge tools like Salesforce, Qlik dashboards, and AI BOTs.
• High Visibility: As part of the Sales Enablement team, you will play a crucial role in enhancing the efficiency and effectiveness of Fitch Rating's BRM team, ensuring your contributions are highly visible and impactful.
• Amazing Team: You'll be collaborating closely with a dynamic and supportive group of experts within the Sales Enablement and Salesforce teams, fostering a culture of continuous learning and professional growth.
• Great Benefits: Fitch Group is committed to providing a competitive benefits package, reflecting our appreciation for the hard work and dedication of our employees.

We'll Count on You To:

• Training Sessions & Drop-In Support: Conduct regular BRM training sessions on Salesforce processes and procedures, tailored to the audience with sector and regional-specific examples. Facilitate open drop-in sessions for BRM team members to ask questions, request demos, or seek further instructions.
• Training Material Review: Evaluate existing training materials, identifying those that remain relevant and categorizing them by audience (sector, region, role, title, etc.).
• Identify Training Gaps: Utilize surveys, material reviews, and interviews with sector representatives to pinpoint significant training gaps within BRM, especially concerning BRM systems, Salesforce, Qlik dashboards, SAP, and other critical tools.
• Training Material Production: Prioritize and develop a schedule for creating new training materials based on the review and identified gaps. These materials should support BRM focused training sessions & self-service training. Materials should also be adapted to enhance the business knowledge of Salesforce development, QA, and support teams. Ensure that the materials are scalable and easy to maintain.
• AI Training BOT: Represent SE to support development of an AI BOT.
• Relationship building: Develop internal relationships with the wider Business Relationship Management to ensure Salesforce & SE objectives meet their needs.
• Collaboration: Work with other members of the SE & Salesforce teams to ensure group objectives are met

What You Need to Have:

• Minimum 3 year experience creating Training materials is required.
• Minimum 3 year experience providing structured and informal training is required.
• Minimum 3 year experience working with Salesforce is required.
• Strong knowledge of Microsoft Outlook, PowerPoint, Excel & Word.
• Experience with Jira, Confluence, Microsoft Projects, Microsoft Forms would be advantageous.
• Experience working with or developing AI tools would be advantageous.

What Would Make You Stand Out:

• Excellent communication & presentation skills (written & verbal).
• Strong collaboration & relationship building skills.
• Strong organizational & time management skills.

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Ratings is a leading provider of credit ratings, commentary and research. Dedicated to providing value beyond the rating through independent and prospective credit opinions, Fitch ratings offers global perspectives shaped by strong local market experience and credit market expertise. The additional context, perspective and insights we provide have helped fund a century of growth and enables our clients to make important credit judgements with confidence.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites:

www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

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