Training & Development Manager

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Job Introduction

Training & Development Manager

Grade: PO3
Hours: 35 hours per week
Salary: £44,331 to £47,532
Service: Street Services (Business Support Team)
Location: Birchmere Centre, Eastern Way, Thamesmead, SE28 8BF

Shape the Future of Street Services - Transform Our Team!

Are you an enthusiastic training professional ready to make a real impact? The Royal Borough of Greenwich's Street Services is looking for an exceptional Training and Development Manager who will revolutionize how we onboard, develop and empower our 446-strong team.

Our Street Services department is the backbone of the borough's cleanliness and sustainability efforts, delivering vital waste collection, disposal, and street cleansing services to residents and businesses across Greenwich. Now, we need your expertise to ensure our team has the skills, knowledge, and confidence to deliver excellence.

What You'll Do:

As our Training and Development Manager, you will design and implement a comprehensive training programme that caters to diverse learning styles through classroom sessions, e-learning modules, hands-on training, and practical exercises. Your work will directly impact service delivery quality while ensuring staff safety and compliance.

You will:

• Collaborate with stakeholders to identify critical learning needs and future requirements
• Create innovative, cost-effective training plans that maintain technical competence and statutory compliance
• Design engaging, accessible training content across multiple platforms
• Lead the delivery of specialized training including Driver CPC training (109 professional drivers)
• Manage the Street Services LMS system and maintain comprehensive training records
• Deliver flexible training that works around service delivery schedules
• Empower supervisors through Train the Trainer methodologies
• Oversee the Street Services apprenticeship programme
• Manage and monitor the training budget effectively

You will be a dynamic training professional who can identify needs, develop engaging programs, and deliver training that inspires and motivates. You will understand the challenges of frontline service delivery and can adapt your approach to accommodate diverse learning needs and operational constraints.

Essential qualifications include Train the Trainer (Level 3) and Level 3 Award in Education and Training (formerly PTLLS). Experience with or willingness to train as a JAUPT trainer for Driver CPC is required. You will need to be flexible, occasionally working weekends to support service delivery.

Join us and be pivotal in building a skilled, confident workforce that delivers exceptional public services across the Royal Borough of Greenwich.

Essential information to consider before applying:

• Applications must fully meet all essential person specification criteria to be shortlisted for interview
• Applicants must review their application to ensure that it accurately reflects their experience, employment history, qualifications, and understanding of the role for which they are applying
• The supporting statement must be written in the applicants own words, t he use of AI for the writing of supporting statement sections is not recommended

• Shortlisted applicants will be required to successfully complete an initial assessment before being considered for an interview - the assessment for this post will involve a training requirement and development scenario followed by a presentation to the interview panel

The Royal Borough of Greenwich values diversity and is committed to equal opportunities.

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated.

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role.Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert.When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification . We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Attached documents

• Job description
• Person specification