Training and Events Operational Manager

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Job Description

Job Title: Training and Events Operational Manager

The Qualifications Processing directorate consists of several areas which work together to deliver General and Vocational Qualification operations throughout the year. This operation supports the delivery of accurate results to every candidate in each examination session. Training from Pearson is a customer focused team responsible for the delivery of over 10,000 training events for Teachers and Assessment Associates per year.

Job Overview:

The Associate Training team are responsible for ensuring the effective operational delivery of all Associate training from Pearson. They will lead the team and will work with a number of other functional departments to ensure the delivery of face to face and online events throughout the year and also all travel and accommodation booked by internal and external stakeholders is in line with Pearson Policy.

Key Responsibilities:

Operational Leadership:

• Collaborating with internal clients to design high quality service solutions for their external customers, including financial planning, operational resource planning, and agreement of key performance indicators and service levels

• Implementation of the service solution(s)

• Ensuring continuous improvement is effectively embedded in processes

• Driving forward change initiatives that constantly improve and move the team forward

• Managing resource levels and clearly demonstrating capacity planning for the team throughout the year, to ensure peaks in volume are managed and staff are utilised appropriately

• Travel approvals for Associate Management including policy review and implementation

• Regular management reporting (KPIs, SLAs, quality, finances, delivery)

• Managing the delivery of training

• Managing the recruitment, development, deployment, and payment of a pool of standardisation offices

• Managing external suppliers of services as appropriate. Reviewing existing service provision to ensure this aligns with the corporate procurement process and that we are challenging our suppliers to improve their service offering at competitive rates

Qualifications and Skills:

• Pragmatic, Commercial, and flexible approach to work

• Excellent communication skills both written and verbal

• Ability to prioritise workload to meet the needs of the business and work under pressure and to tight deadlines

• Ability to work across multiple projects simultaneously

• Strong influencing and people skills

• Ability to write succinctly and accurately with a high level of attention to detail

• Excellent organisational skills

• Client focused with flexible 'can do' ethos

• Good team player

• Creative thinker, with a strong ethos of continuous improvement

• Maximises potential in self and others

• Strategic thinking

• Managing others

Education, Qualifications, and background:

• 5 GCSEs (Or Equivalent) A*-C to include English and Mathematics

Previous Experience:

Essential

• Organising own workload to manage multiple high priority tasks

• At least 3 years' experience in an administrative/operational management environment

• Working to tight deadlines

• Ability to make fact based, time pressured decisions

• Experience of working in a highly charged customer facing environment

• Excellent interpersonal skills

• Experience of change management

• Building and maintaining stakeholder relationships

Desirable

• Experience of managing projects and working across teams and departments

• Experience of Management at an Operational level

• Working in the education sector

• Budgeting and financial awareness

IT Literacy

Essential

• Proficient in Microsoft Office Package

• Able to quickly learn multiple software packages

We are looking for a conscientious and hardworking, resilient, enthusiastic individual with the ability to communicate effectively at all levels. The post holder must be resilient and committed to meeting deadlines in a highly pressurised and delivery driven environment.

Job Type:

Full time permanent

Schedule:

37.5 hours a week, Monday to Friday with weekend work during peak activities/alteration of shift pattern.

Location:

Office based

Additional information:

Overtime may sometimes be required to support peak activities and additional workload. Will be expected to pick up work from other area of the business on request.