Training and Development Manager

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Job Description

Salary £39,513 - £44,711 Per Annum | Fixed term 12 month contract, Full time | 37 hours per week

Training and Development Manager

12-month contract

If you have a strong background in training, excellent communication skills and are passionate about all aspects of customer service we want to hear from you! A key part of this role will involve helping our operational team provide the best possible experience in all aspects of customer service with a particular focus on supporting customers with available technology and promoting self-serve appropriately.

As our Training and Development Manager you will create a strong and effective training program that helps support all colleagues within Customer Access to provide a better customer experience. You will play a key role in preparing and delivering training for Customer Access ensuring the smooth transition of changes to service delivery.

Please note the key dates below subject to shortlisting:

Assessments will be on 21/02/2025 or 24/02/2025 - Completed virtually (Approximately 90 minutes)

Interviews will be on 26/02/2025 or 27/02/2025 - In person at Lancashire House, Accrington. BB5 OFL.

If you would like to discuss this opportunity further, please contact Charlotte Catterall on 01772 534953 or Benjamin Zebrowski on 01254 220753.

Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence.

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website here

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.

Job Description and Person Specification