Trainee Senior Conductor Birmingham NEW STREET

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Please note: We will only be accepting applications from candidates who live within a 60-minute radius of the Birmingham New Street Depot.

This is a talent pool advert for Birmingham New Street ONLY. Please only apply if you want to work at Birmingham NEW STREET.

If you are successful, you will be placed on a pipeline until we have an intake available.

The Role

As a Trainee Senior Conductor, you will play a key role in the safe and smooth running of our service, assisting passengers with any enquiries or problems, checking and issuing tickets, and ensuring the safety of the crew and customers.

With experience of cash-handling in a customer service or retail environment, you'll be friendly and approachable, with first-class communication skills and the ability to remain calm in all situations. You must be willing to work on a shift basis Monday to Saturday, with Sunday shifts as agreed, and your own transport would be advisable due to shift start and end times.

Please refer to the job description for full job role responsibilities.

About West Midlands Trains

We are proud to operate two new railway brands for and to the Midlands, the Northwest and London.

In the Midlands, the West Midlands Railway brand is a local railway placing Birmingham at the centre of its network. We run the majority of the local services, as well as direct trains to many of the surrounding towns and cities, including Redditch, Stratford-upon-Avon, Worcester, Hereford, Shrewsbury, Telford, and Northampton. Our London Northwestern Railway brand serves the London to Liverpool route on the west coast, stopping at Birmingham, Milton Keynes, and Northampton, with the West Midlands at its heart.

If you are interested, here is what happens next.

The recruitment process is lengthy, but the role is BIG, and we are looking for the right candidates with the ability to manage the safety critical/ operational side to the role as well as provide an amazing customer experience to our customers. This includes psychometric testing.

Stage 1 - Submit a great application online and upload your C.V.

Stage 2 - You will then be sent a Situational Judgement Test (SJT). You have 5 days to complete this.

Stage 3 - Candidates that pass the SJT assessments then move onto the application sifting stage where the Conductor managers will sift according to the job criteria.

Stage 4 - Psychometric testing, you will be asked to complete the online safety critical testing for this role. This can take up to approximately 1 hour and will consist of a SCAAT test, RAAT test and TCT test.

Stage 5 - Candidates that pass the online Conductor psychometric testing will be invited to attend a competency-based interview either face to face or via online MS Teams.

If you are successful on the interview day you will either, be offered a role for any immediate vacancies or be placed in a talent pool for future Senior Conductor roles. Candidates will stay in the Talent Pool for a maximum of 12 months and during that 12 month, you will not need to apply for this role again! As and when we have Trainee Senior Conductor vacancies arise, we will be able to pick up the phone and make a job offer!

Benefits
In addition to a competitive salary, West Midlands Trains offer a wealth of benefits including free travel on West Midlands Trains and other Abellio group trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help you further your career with West Midlands Trains.

Applications
Under RSSB guidelines any candidates who have been unsuccessful with the industry tests will need to wait for a period of 6 months prior to re-applying again.

Applications will be considered from internal colleagues after completion of 6 months in current role. A full check of absence, performance, disciplinaries and safety incidents will be considered when sifting applications.

We reserve the right to withdraw this advert at any time due to high volumes of applications. (Please submit your application as early as possible to avoid disappointment).