Train Service Manager - SYS 1510

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• Location: Romford Rail Operating Centre
• Salary: Competitive
• You will be required to work a rotating 7-day roster including early, late, and night shifts. You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• Applicants must be aged 18 and over
• You will be required to attend a medical, as all offers are subject to passing a safety critical medical.
• Candidates will be subject to a Right to Work check & DBS check for this position.

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

We have an exciting opportunity for a highly motivated Train Service Manager to join our team within the Greater Anglia Control at the Romford ROC. This is a pivotal role at the heart of our daily operations, ensuring that thousands of passengers receive a safe, punctual, and reliable service.

As a Train Service Manager, you will play a central part in managing the real-time train service across the Greater Anglia network. You'll be responsible for monitoring service performance, taking decisive action to recover the timetable during disruption, and overseeing key performance and contractual interfaces with Network Rail.

This position requires a strong understanding of railway operations, the ability to remain calm under pressure, and a confident approach to fast decision making. You will work closely with colleagues across the business and build effective working relationships with Network Rail and other external partners to deliver the best possible service for our customers.

Key Responsibilities
• Manage the safe and punctual delivery of the live train service.
• Monitor train running, identify issues, and implement recovery strategies during disruption.
• Collaborate with Network Rail and internal stakeholders to coordinate operational decisions.
• Provide clear, timely, and effective communication to all relevant parties.
• Support performance improvement by understanding root causes and contributing to continuous improvement activities.

Skills, Knowledge & Expertise

What We're Looking For:

• Flexible - comfortable working varied shifts within a 7-day operational environment.
• Enthusiastic and committed - with a passion for delivering excellent service.
• Organised and proactive - able to prioritise in a fast-moving environment.
• Calm under pressure - confident in making quick, informed decisions.
• An excellent communicator - with excellent written and verbal skills.
• Customer-focused - always acting with the passenger experience in mind. Experience in railway operations or a control environment is a necessitated for this role.
• Understanding of operational safety frameworks (Rule Book, operational standards)
• Understanding signalling, planning and fleet constraints

The closing date for all completed applications is on Friday 13th March 2026

*Please note vacancies can close earlier due to high influx of candidate applications*

Job Benefits

What can we do for you?

• Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
• Free Travel on GA for you and your eligible family members
• Free Leisure travel on GA and 75% discount on other TOCS for leisure travel for eligible family members
• International travel discount card (FIP) for staff and eligible family members after 12 months service
• Opportunity to purchase additional annual leave of up to 10 days
• GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
• GA Hapi Benefits App-our great benefits app which includes discounts across many retailers, days out and dining
• 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
• Annually issued 12 discount vouchers for family and friends to use
• Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)

Join Us and Experience:

• Inclusivity & Respect:Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork:Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress:Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?