Traffic Manager

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Title: Traffic Manager

Location: Remote with occasional travel to Edinburgh/Glasgow for quarterly company meet-ups. We are looking for candidates based within the Edinburgh/Glasgow 'central belt' in Scotland.
Hours: 9am - 5pm

Salary: £40,000 per annum

Introducing hyble!

Things move quickly at hyble! We're a team of passionate individuals who love what we do and are always striving for the best. If you're looking for a company that values your contributions and offers exciting challenges, this might be the place for you.

We're a fast-growing marketing technology company serving customers in over 50 countries.

Just six years ago, we were a tight-knit team of 12 crammed into a tiny office in a start-up incubator. Fast forward to today, and we've transformed into a dynamic team of over 90 passionate individuals spanning three continents partnering with some of the world's biggest alcoholic beverage brands.

Right now, we're expanding rapidly into North America as a result of signing a transformational contract with the largest Wine and Spirits Distributor in the USA, who also happens to be the 11th biggest privately owned company in the US.

Our Purpose

Our goal is to create a lasting positive impact by disrupting a traditional industry that's operated the same way for over 50 years.

It blows our minds that sales reps have to spend weeks creating something as simple as a poster. And we're horrified by the amount of obsolete Point of Sale we see being sent to landfill. So, we're on a mission to solve these issues once and for all.

Our technology platform "hyble" empowers sales reps in the beverage industry to create on-demand marketing materials that are both brand-compliant and tailored for the specific account. Combined with our enterprise services which enable the change management process and our cloud printing model that enables rapid turnaround print we have a game-changing solution that the market is screaming out for.

This innovative approach makes sales reps lives easier by allowing them to support more accounts in less time while also drastically reducing the production of generic marketing content that often ends up in landfill.

What's it really like to work here

Working with us is a long way from your average job - it's a unique opportunity to collaborate with brilliant people and be part of what could be the most significant chapter of your professional life. It's where you can realize your full potential, take responsibility and make a huge impact.

Here's a glimpse of what it's really like to be a part of hyble:

• Fast-Paced: Our growth is lightning-fast, and the to-do list is never-ending.
• Continuous Innovation: We're constantly building and improving our product, systems, and processes. We're never done.
• Starting from Scratch: We're building supply chains, teams, processes, and systems from the ground up.
• Rapid Expansion: Our organization chart gets a makeover every 30 days as we add new people, teams, and capabilities.
• Resourceful: We've got the backing of big name investors but capital efficiency is in our DNA so we're mindful of every dollar, euro, or pound spent.
• Global Reach: We work across multiple time zones so we're often taking calls at odd hours to support our global teams.
• Versatility: We wear many hats and take on tasks that go way beyond our job descriptions.
• Dynamic Environment: We're in the "messy middle" of the scaling journey so things can get a bit messy and chaotic at times.
• Rewarding: But above all, it's incredibly rewarding, engaging, energetic, exciting, and a lot of fun.

Who we're looking for:

We're on the hunt for the unconventional folks, the non-conformists, the professional punks, and trailblazers. The rebels who are passionate about solving industry challenges. We're seeking the 1% who are determined enough to join our adventure, individuals who will relish challenges, learn daily and are driven to build something extraordinary.

Most importantly, we're looking for individuals who embody our values:

• "We're a Team"
• "We're Humble"
• "We're Resilient"
• "Be Yourself"

Our work ethic at hyble

Our values drive our work ethic. We are looking for people who operate this way as a default setting.

• Commitment: We're fully committed to our vision, goals and each other.
• Hands-On: We're not afraid to get our hands dirty.
• Team-First: The team always comes before individual interests.
• Hard Work: We go above and beyond, because it matters to us.
• Responsible: We treat company resources like they're our own.
• Progress, not perfection: We focus on progress and results, not perfection. We focus on making marginal gains every day and look for shortcuts along the way.
• Accountability: We make it ours and take ownership and responsibility.
• Ambitious: We go big or go home.
• Initiative: We try to see round corners; we spot opportunities, and we always find a way.
• Growth Mindset: We're always learning, we're never done.
• Challenge Convention: We challenge the mindset of "because we've always done this way"
• Empathy: We deeply care about our customers, suppliers, and employees.

If this resonates with you, then read on to discover more about the role you could play in our journey.

About the role:

The Traffic Manager is a crucial part of the business, ensuring the smooth and efficient running of our Custom Design and Print operation day-to-day, working closely with our customers and internal teams to ensure the end-to-end process is ship-shape and working like a fine-tuned machine!

Efficiency, attention to detail and exceptional performance management skills are key. We are looking for someone who can confidently work alongside our internal team to deliver results - this will entail driving and training on best practice, proactively looking (and acting) on ways to improve our current processes and motivating the team to ensure a high standard of output.

We're looking for someone administrative - and innovative. We're growing and things are changing, so we 're looking for someone who looks for opportunities to improve our customers' experience and our internal ways of working at hyble along the way. You'll engage with our customers and operations teams across the business. A positive approach to relationships, great communication skills and a can-do attitude is important.

What you'll do:

• Review all newly submitted orders daily, liaising with customer to push back/request further clarification on any incomplete or uncompliant brief submissions, and assign appropriate status/assignee.
• Conduct preflight checks on orders, validating requirements including region, event dates, quoting/chargeback routing and updating design costs where relevant.
• Maintain an eagle eye on output - keeping a close eye on data streams to ensure bottlenecks are minimized and high value/priority orders are expedited throughout our system.
• Coordinate with our Customer Success teams on orders, escalations and improved ways of working
• Monitor turnaround times for each custom status, ensuring compliance with KPIs
• Direct flexible/overflow resources to maintain operational efficiency and KPI delivery
• Line manage key team members across various stage gates, including Estimators, Administrators and Specialized Order Coordinators.
• Drive performance, accountability and professional development within the team to meet quality and productivity standards.
• Act as the day to day point of escalation for any routine operational issues and provide proactive solutions.
• Identify opportunities to enhance workflow efficiencies and reduce error margins.
• Implement best practices in project and traffic management to support business growth and customer satisfaction

What you'll bring:

• Excellent communication skills.
• Collaborative approach to issue resolution.
• Proven experience in fast paced project/traffic management role is essential - Design Agency or Print/ Production environment background preferred.
• Proficiency in workflow software essential - our team uses Asana, but similar software understanding (Monday, Trello) will suffice.
• Prior knowledge of US Hospitality and Alcohol Beverage industry clients and/or Print knowledge preferred.
• Extremely organised mindset and the ability to keep calm under pressure is a key requirement for this role.
• Experience leading and managing teams to achieve performance goals.
• An eye for profitability and opportunities to innovate/progress
• The entrepreneurial spirit to work in a scaling company where things move quickly
• A keen interest in technology and the use of software to increase business efficiency
• Energy for new opportunities and the ability to challenge the status quo
• Commitment to continued learning and self-improvement.

Some candidates may see this list and feel discouraged because they don't match all the requirements. If this is your ideal job please apply anyway, there's a good chance you're more wonderful than you think you are.

What we'll offer

As well as your salary:

• Pension. A combined contribution of up 12% of your salary for your future.
• Reward and Recognition. A bonus scheme based on company performance, with regular recognition along the way.
• Holidays. 33 days including public holidays, with options to buy or sell extra days.
• Giving back. 2 paid days leave to support a charity of your choice
• Wellbeing. We'll support you in looking after your health and wellbeing so you can do your best work. We provide coaching and counselling on demand through our wellbeing partners, Plumm.
• Health Days. 2 full days or 4 half days to take when you need to refuel and recharge.
• Collaboration opportunities. Flexibility to work remotely, with opportunities to collaborate with colleagues and contribute to our culture.
• Grow with us. You'll have opportunities to develop your career in a high pace technology company as part of a great team.
• Personal Investment. We'll invest in your personal development and give you regular feedback.
• Open culture. A place where you can bring new ideas, try doing things differently, and have a real impact.

You could belong here:

To deliver brilliant marketing to hyble's global drinks suppliers and their customers we need to build a company that is reflective of their diversity. We are building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.

For more information about us visit https://www.hyble.tech/ or check out our socials.