TPS Centre Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

A Little Bit About Us:

The Vindis Group is seeking to appoint a Parts Sales Executive to join its team.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company's heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.

Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently - whether individually, or by supporting a team environment.

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer access to the Volkswagen Group UK's National Learning Centre.

How we support our #Exceptional People:

All team members are provided with access to the following:

• Drive Our Brand - Enjoy or Employee Car Scheme with no deposit required after a qualifying period. Experience the joy of driving our brand products at unbeatable prices.
• Family First - Benefit from our Enhanced Parental Statutory Leave, giving you more time to bond with your loved ones.
• Celebrate You - Take your birthday off with Paid Birthday Leave - On us!
• Stay Healthy - Our enhanced Sick Pay ensures you're taken care of when you need it most (based on length of Service).
• Wellbeing At Your Fingertips - Access to Help@Hand for quick and easy Online GP services, 24/7 access to our Employee Assistance Programme, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
• Peace Of Mind - Enjoy a life Assurance policy at no cost, brining peace to you and your loved ones.
• Exclusive Discounts - Take advantage of employee discounts on parts, vehicle MOT's/Servicing, and vehicle purchases. Drive with confidence and savings!

TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.

Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.

As Centre Manager you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans and ensure all processes are in place to run a successful TPS Centre.

Key role reasonability's.

• Ensure that the Centre targets and business objectives are achieved
• Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals
• Ensure the team is motivated, recognised and incentivised
• Create Personal Development Plans, monitor progress and provide developmental or corrective support where required
• Create a Manpower Plan for your centre and put a succession plan in place
• Create and maintain a customer centric culture in the business
• Maintain a high level of customer satisfaction via the team
• Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans
• Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations
• Analyse internal and external market data to develop an understanding of the potential sales opportunities
• Work to achieve agreed business plan and budget - controlling costs within agreed parameters including Gross Margin levels
• Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
• Maintain an effective relationship with all stakeholders• Ensure the overall security of the stock and premises

Prerequisites:

• Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment
• A passion for providing a great customer service experience and the automotive industry
• Possess the ability to communicate effectively and build strong relationships with key stakeholders
• Be experienced at devising strategies and implementing plans
• The ability to provide an exceptional customer service experience
• Ability to plan strategies and activities to grow and develop a business
• Be sales focussed and results orientated
• Have a high degree of IT literacy and a proficient user of MS Office
• Management experience

At TPS we want to take you on a journey and give you a genuine platform to excel and achieve your career objectives. We are committed to attracting and developing our people and take great pride in the Learning and Development pathways Volkswagen Group have put in place to ensure personal growth and career success. We retain our people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.

Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application.