TPA Manager (EUR)

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

TPA Manager (EUR)

Department: Claims

Employment Type: Permanent - Full Time

Location: UK (London)

Description

TPA Manager (Europe)

London

Hybrid, two days in office

Permanent, full-time

We are a fast-growing global reinsurance speciality company servicing the insurance markets of Lloyd's, Europe and North America.

As we continue to grow, our Claims Operations Manager is looking for a TPA Manager to onboard and manage a range of third-party claims services firms across our UK and European jurisdictions.

In this unique role, you will work with a range of partners across multiple geographies, ensuring they are effectively managed and delivering our claims strategy. This is a unique opportunity for someone from an insurance claims background that is more interested in the supplier/procurement side of things, and who wants to make an impact in a growing firm.

Responsibilities
• Management of the Delegated Authority Framework, including TPA relationship & performance management oversight.
• Undertaking the onboarding process for any new TPAs that Compre acquires that attach to a legacy portfolio. This will include undertaking a due diligence process and updating existing contracts where required to ensure we have the sufficient oversight.
• Ensuring the delivery of contractual obligations and performance standards by these providers, through regular interaction and supervision.
• Working with TPAs to ensure compliance with Compre's best practice claims handling processes and procedures.
• Management of the TPA audit framework, to include audit scheduling, scoping and ensuring subsequent action plans are issued and adhered to by the TPAs following the audit.
• Working with internal stakeholders on any TPA fee negotiations, preparing a full analytical review and rationale for any price increase.
• Providing insight and knowledge to claims leadership in the procurement of TPA services for new and existing deals.
• Assist in the design and optimisation of the TPA operating model, using knowledge and experience to drive continuous improvement.
• Assisting in the design and implementation of commercial contracts with third parties, providing consistency and alignment with our overall objectives and required outcomes.
• Overseeing delegated authorities, ensuring that correct and relevant license levels are provided to TPA's and that these are adhered to.
• Oversight of the TPA bordereau processes, including review of performance metrics and management of loss funds.

Candidate requirements
• Right to work in this location.
• Have a proven track record of effective management of outsourced service providers in a Claims environment for Lloyd's and non-Lloyd's business.
• At least 5 years' experience in delegated authority management
• Have an exceptional level of experience in implementing and managing commercial contracts with external service providers.
• Can demonstrate excellent relationship management skills, with the ability to effectively manage a wide range of stakeholder relationships.
• Show analytical skills, with a strong problem-solving approach.
• Have strong computer skills including intermediate/advanced MS Excel and Word skills.
• Have great planning and organisational skills, with the ability to manage their own time alongside the demands of managing multiple service providers.
• Are outcome focused showing an attention to detail and ability to challenge and supervise TPA's when required, to ensure high standards of services are maintained.
• Have excellent communication skills.
• Contributing positively to our culture and values.

Benefits

Compre is a global speciality reinsurance company that offers capital and liability solutions to its clients, providing them with the certainty they need on their portfolios. We are known for being trusted partners to the market and for having a team of experts who collaborate and maintain discipline in underwriting, ensuring a differentiated client experience.

As an ambitious business, we are focused on building depth, breadth, and diversity in the talent across our business to be future-ready. Our clients' needs evolve as the market changes, which is why we continuously invest in areas such as data and technology. This way, we can serve current and future clients' needs with scalable and new technology, delivered by our growing agile Data and Technology team.

• Our values are what make us stand out. We value each other, empower and hold ourselves accountable, are authentic, collaborative and inclusive, and continuously strive for progress and innovation.

Why join us?

At Compre, we offer a range of benefits and team engagement events and provide a supportive environment for learning and growth. We are intent upon building a great business, and over the last few years, we have expanded our markets across Europe, Lloyd's, and North America. Our team is based in Bermuda, Finland, Germany, Malta, UK and the US.

To keep our globally dispersed team connected, we have various employee resource groups, including Wellbeing, DEI, COMMS and Engagement.

We invest in our people and offer learning and development opportunities for leaders and employees to build confidence and grow their skill sets. We value teamwork, authenticity, and innovation, and provide a space for these behaviours to bloom at Compre.

Make an impact in a collaborative environment with some of the best talent in the industry, while enjoying:
• competitive salary & annual bonus
• a health & wellbeing subsidy (GBP 20 per month) (from Day 1)
• a generous pension (eligible after probationary period)
• private healthcare from BUPA and a Healthcare Cash Plan from Medicash (from Day 1)
• life assurance (from Day 1)
• income protection (from Day 1)
• 25 days annual leave (from Day 1)
• cycle to work scheme (from Day 1)
• season ticket loan (interest free) (eligible after probationary period)
• electric vehicle scheme (eligible after probationary period)
• EAP (Employee Assistance Programme) (from Day 1)
• learning/study support and reimbursement for professional memberships
• hybrid working
• employee socials and recognition programme