Touring Commercial Manager

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Job description

As the UK's largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

What are we looking for?

The Touring Commercial Manager will be responsible for developing and implementing strategies to enhance our touring strategic focus. This Role will be responsible for driving sales growth, achieving touring set targets, The role requires a deep understanding of the touring market and requires the ability to manage complex relationships and negotiations. The ideal candidate will be a strategic thinker with strong analytical skills and strong experience around Commercial and product understanding.

Key Responsibilities:

Market Analysis: Conduct in-depth market research to identify trends, opportunities, and competitive landscape within the long-haul sector.

Product Development: Collaborate with cross-functional teams to develop and enhance long haul products, ensuring they meet customer needs and market demands.

Strategic Planning: Develop and execute strategic plans to drive revenue growth and market share for long haul services.

Client Relations: Build and maintain strong relationships with supplier, ensuring customer satisfaction and retention.

Sales Strategy: Design and implement sales strategies to achieve company strategies,

Performance Monitoring: Track performance metrics, providing insights and recommendations to optimize commercial opportunities.

Team Leadership: Lead and mentor a team of commercial professionals, adapting Hays Values

Qualifications:

• Proven experience in commercial management, preferably in the Touring sector.
• Strong understanding of product development and market dynamics.
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal abilities.
• Ability to work collaboratively across teams and influence stakeholders.
• Strong organizational skills and attention to detail.

About Us

As the UK's largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent

What it's like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles