Total Reward Manager - Generalist

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At Costa Coffee, we are what we craft. We're reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go - we've got you covered.

As our Total Reward Manager, you'll shape and deliver reward solutions that help us attract, motivate and retain brilliant talent across Costa.

Our teams make a difference. Whether that's working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven't forgotten our roots. Through the Costa Foundation and our community programmes, you can help change lives in coffee growing regions and make a positive impact closer to home.

We also want to help you grow in your career through incredible experiences, apprenticeships, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Total Reward Manager, there's never been a better time to join.

So, why Costa?

We didn't become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some brilliant perks to sweeten the deal:

• Own a piece of Costa's success by becoming a Coca-Cola share owner through our Share Investment Plan (SIP).
• An annual discretionary bonus, based on business results and individual contribution.
• A smart pension plan with matched contributions up to 10%.
• Access to the Costa Financial Support Fund for unexpected challenges.
• 50% discount in Costa-owned stores, 25% in participating partner stores.
• Private medical cover through our Healthcare scheme.
• And that's not all - explore more of our perks here: https://bit.ly/costaperks

We're passionate about being a great place to work, where you can bring your unique self into our mix. We champion diversity, equity and inclusion, and our values guide how we work: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you'll do

Being a Total Reward Manager is about more than designing reward frameworks - it's your chance to shape a fair, engaging and competitive reward experience that supports Costa's bold ambitions. You'll be:

• Designing and delivering reward frameworks across pay, benefits, incentives, recognition and wellbeing.
• Translating reward strategy into simple, scalable solutions that leaders and employees trust.
• Using data and market insights to inform decisions, manage risk and guide evidence-based conversations.
• Partnering with People, Finance, Legal and external experts to ensure strong governance and compliance.
• Equipping leaders to make fair, transparent and consistent reward decisions that support performance and culture.

Who you are

It's your unique ingredients we're interested in:

• A reward specialist with strong market knowledge and data-driven insight.
• A credible, confident partner to senior stakeholders and People leaders.
• Skilled at balancing global consistency with local nuance in reward solutions.
• Detail-focused with strong governance, compliance and risk-management capability.
• Passionate about clarity, fairness, and delivering an exceptional employee experience.

Where you'll work

Right now, our Support Centre teams work flexibly, blending home-working with in-person collaboration whenever it matters most, whether that's a team moment, a creative session or coming together to share ideas.

We're excited to be moving into our new Support Centre home in St Albans in January 2027 - an inspiring space where our teams will connect in-person three days a week to bring our bold ambition to life.