TikTok Shop - Senior Project Manager, Listings & Compliance, Governance & Experience, EMEA

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Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The Team:
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Role Overview
The Senior Project Manager plays a key leadership role in driving complex, cross-functional initiatives that enhance TikTok Shop's governance and customer experience (GNE). You will report to the EMEA head of listings and compliance, take ownership of multiple high-priority projects and ensure alignment with organizational goals, timely execution, and measurable impact. You will also be the primary point of contact for all business requirement documents, product requests and refinements to Algo. The ideal candidate combines expertise in project management methodologies with exceptional problem-solving, communication, and leadership skills.

Responsibilities
- Project Leadership: Manage the planning, execution, and delivery of large-scale, complex projects that align with business priorities and drive organizational success.
- Stakeholder Management: Collaborate with senior leaders and cross-functional teams, ensuring clear communication and alignment on project objectives, timelines, and deliverables.
- Strategic Planning: Define project scopes, objectives, and success metrics, ensuring alignment with broader organizational strategies.
- Risk Mitigation: Identify potential risks, bottlenecks, and dependencies, developing actionable mitigation plans to keep projects on track.
- Process Optimization: Drive continuous improvement initiatives to enhance project management processes, tools, and workflows.
- Resource Management: Allocate and manage resources effectively, ensuring project teams are supported to deliver high-quality outcomes.
- Performance Tracking: Monitor and report on project progress, using data-driven insights to inform decision-making and optimize outcomes.
- Mentorship and Guidance: Provide coaching and mentorship to project team members, fostering a culture of accountability and excellence.

Qualifications

Minimum Qualifications
- Proven experience leading multiple, complex projects with significant cross-functional impact.
- Deep understanding of project management methodologies, including Agile, Prince2 or hybrid approaches.
- Strong stakeholder management skills, with the ability to influence and align senior leaders.
- Exceptional problem-solving skills and the ability to manage ambiguity.
- Advanced organizational and communication skills, with the ability to manage competing priorities effectively and convey complex concepts clearly to diverse audiences.

Preferred Qualifications
- Bachelor's degree in Business Administration, Project Management, Operations, or a related field.
- Master's degree in Business Administration, Operations, or a related discipline.
- Certifications in project management (e.g., PMP, PRINCE2, Agile Certified Practitioner).
- Experience in project and/or product management in e-commerce or other fast-paced, highly dynamic industry
- Proficiency with project management and collaboration tools such as Jira, Asana, Smartsheet, or MS Project.
- Knowledge of data analysis tools such as Tableau, Power BI, or SQL.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.