TikTok Shop - Senior Product Operation

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Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

TikTok E-Commerce's Product Solutions and Operations (PSO) is a global team responsible for ensuring our marketplace product fits the market needs of customers, sellers and creators. We work on user research, product solutions and operation strategy, to improve user experience and to support the operation team to achieve business goals.

Responsibilities
1. Deeply understand e-commerce promotion and pricing. Break down business goals, locate business problems, find product solutions and integrate cross-team resources for solution implementation.
2. Deeply understand product implementation. Mine user requirement through user research, competitor research and data analysis. Promote the requirement to product project.
3. Deeply understand problem-solving techniques for daily promotion requirements as well as massive campaigns. Responsible for product adoption rate and efficiency metrics. Help internal campaign & account managers and external sellers to use products smoothly through training and workflow.

Qualifications

1. 5+ years of e-commerce experience as a product & strategy operator / product manager/ product owner.
2. Excellent data analysis ability, be able to find business problems from data, and be able to convert business problems into data indicators.
3. Excellent logical thinking, user insight and business sensitivity.
4. Excellent communication skills, strong cross-team collaboration skills and team management experience.

Preferred Qualification:
1. 2+ years of relevant experience in promotion / pricing / campaign / marketing products and tools.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too