TikTok Shop - Logistics Settlement Quality Control Manager

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Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
Global Settlement team is responsible for the accuracy, timeliness and compliance of the AR and AP of the e-commerce logistics business. This role will look to support the billing and settlement product building, launching, training and landing.

Responsibilities:
- Participate in daily settlement operation approval and inspection, correct deviations from SOP requirements, prevent and resolve risks;
- Insight into the bottleneck and operational risks of the settlement process, organize the review of bad cases, and continuously improve the team's working efficiency and safety awareness;
- Improve the settlement system requirements, continuously optimize the online settlement process, and ensure the accuracy of settlement data and the stability of the system operation;
- Collaborate with departments such as finance, taxation and law to develop settlement systems and SOPs, train and guide the team, and ensure the standardization and compliance of settlement operations;
- Regularly review and analyze the achievement of settlement key indicators, formulate optimization plans for indicators that do not meet expectations, and continue to develop optimization plans to promote the improvement of settlement indicators;
- Monitor the fluctuation of settlement data, deep dive into the reasons for abnormal data and timely warn risks, and promote the quality standards of upstream and downstream operational data;
- Optimize the internal and external cooperation mechanism, promote the solution to bottlenecks; supervise the implementation of settlement terms of contract, and evaluate and correct the process and results.

Qualifications

Qualifications
- Bachelor's degree or above, majoring in finance/accounting or related fields
- More than 5 years of relevant work experience in logistics, settlement, internal control, audit, familiar with the settlement process risks in logistics scenarios, and those with experience in settlement quality control of medium and large Internet enterprises are preferred;
- Diligent and serious, strong sense of responsibility, proactive in work; good interpersonal and communication skills, able to work under pressure, and have a team spirit;
- Proficient in Excel and PowerPoint and solid data analysis skills.

Prefered Qualifications
- Has rich experience in Finance, Logistics and Billing related system deployment, improvements, or building
- Be very familiar with logistics, supply chain, or warehouse operation
- Experience in dealing with Chinese vendors and working situations;
- Data-oriented with experience in creating logical planning models based on historical learnings, a preferred skillset in SQL or Python.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.