TikTok Shop - Logistics Billing & Settlement Program Manager

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Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
Global Settlement team is responsible for the accuracy, timeliness and compliance of the AR and AP of the e-commerce logistics business. We are looking for a program manager (product solutions) to support the growth in Europe.

Your Role
- Localize settlement regulations and procedures to ensure accuracy and compliance.
- Collaborate with product and R&D teams to develop settlement automation plans, support product managers in developing software solutions, and conduct online tests for new system functions. Provide detailed reports to the R&D team.
- Work with project management teams to ensure that settlement solutions are delivered at the early stages of logistics projects.
- Ensure timely and accurate payment to vendors and customers, including contract review, system maintenance, billing, payment, and AR collections. Ensure compliance and accuracy throughout the process.
- Develop and implement risk management systems to identify and eliminate settlement risks in cooperation with cross-functional teams.
- Improve the handling of sellers' settlement-related consultations to enhance their overall experience.

Qualifications

Minimum Qualifications
- Bachelor's degree or higher in finance or accounting, or industry experience in the related fields;
- Solid work experience in settlement-related work within medium or large logistics enterprises;
- Good understanding of logistics operations, have a deep understanding of challenges related to billing & settlement;
- Strong attention to detail and proactive in identifying and solving issues;
- Excellent communication skills and a team player.

Preferred Qualifications
- Working knowledge of platform logistics processes;
- Experienced in settlement system solution design & build-up, or relevant product management experience;
- Proficient in Excel and PowerPoint, with a preference for candidates with data analysis skills.
- Chinese speaking is a plus to closely working with clients in China (tech/product/3PLs).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.