TikTok Shop - Listing Governance Program Manager, Governance & Experience, EMEA

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Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The Team:
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

As a listing governance program manager, you will be responsible for risk assessment, policy strategy and operational execution of listing level governance policies in the EMEA region.

Responsibilities
- Responsible for defining listing governance scope and requirements, based on risk assessment approach.
- Drive and execute global listing governance processes in a scalable way, leveraging technology to implement automations.
- Stay up-to-date with international, regional, and local regulations applicable to TTS's products. This includes understanding laws related to illegal products, product safety, product compliance, testing, certifications, registrations, labeling, packaging, and other relevant areas.
- Develop and implement strategies to ensure adherence to listing policies across different markets. This may involve collaborating with cross-functional teams to assess and address compliance risks.
- Educate internal and external stakeholders to ensure our programs and processes are compliant.
- Collaborating with technical teams to develop the best product compliance solution for our business.
- Using data-centered approach to continuously improve product compliance program on the platform.

Qualifications

Minimum Qualifications
- Bachelor's degree.
- 5+ years of risk management experience including 3+ years of consumer product compliance/safety related risk management experience.
- In-depth knowledge of international consumer product safety issues in categories of consumer products, such as consumer electronics, beauty and personal case, toys, other generic baby products, and so on.S
- Strong verbal and written communication skills.
- Understanding of product compliance environment or regulatory trends.

Preferred Qualifications
- Ability to work independently and autonomously navigating problem, solution and strategy that are not well-defined. Delivering independently, with limited guidance.
- Curiosity and ability to learn new technology and subject matter areas.
- Proficient in analysis capability and tools (Excel, Access, SQL) for data analysis and reporting.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.