TikTok Shop - Key Account Manager - London

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Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The Home & Electronics cluster team manages businesses within the broader electronics, home & living categories. The team is responsible for identifying, acquiring and growing emerging merchants as well as creating long-term strategies to develop existing businesses on TikTok Shop. The team manages hundreds of accounts across various verticals: phone & accessories, home appliances, personal care appliances, home supplies, furnishing, sports & outdoors, etc. The Home & Electronics team is set for growth with continuous commitment to merchants and customer experience. This role is based in our London office.

Responsibilities
- Identifying, prioritizing and growing emerging merchants as well as designing long-term strategies to develop existing accounts on TikTok Shop;
- Driving and managing the merchant partnership and experience end-to-end, including continuous merchant development;
- Work with creator management team, Shopping Center team, campaign team to drive cold-start and scaling of merchants' businesses;
- Utilizing data proficiently to deeply understand pain points, formulate business requirements, identify opportunities and prioritise solutions. Driving solutions with various cross functional teams.

Qualifications

Minimum Qualifications
- Experienced in relatable in-category management, at an e-commerce company, a large retailer, or agency side or other company with specialism in category;
- Strong knowledge of the UK Electronics landscape and consumer demands;

Preferred Qualifcations
- Understanding of social commerce and content making is a plus;
- Excellent communication, presentation and analytical skills.
- Quick learner, proactive and resilient. Ability to cope well under pressure and thrive in ambiguous environments.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.