TikTok Shop - Creator Agency Partners (CAP) Agency Partnerships Manager, London

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Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

TikTok Shop is an innovative marketplace fully integrated into TikTok. It brings together online sellers, buyers and creators - all within TikTok to build a one-stop, seamless shopping experience and bringing more commerce solutions that further enable our community to discover and engage with what they love.

As part of the UK TikTok Shop Operation team, the Creator Agency Partner Manager will join the TikTok Shop creator department, responsible for building partnerships and collaborations with talent agencies and creator networks in the UK market, onboarding them to the TikTok Shop Agency Program as CAP (Creator Agency Partner) and driving the scale, business success and long-term sustainability of CAPs on TikTok Shop.

The successful candidate will focus on CAP Acquisition, Onboarding and Incubation, acquire & scale our CAPs, helping with day-to-day operations, and product strategy. All in all, they will aid in pushing revenue targets and absorb admin tasks from Creator Managers to enable them to utilise time to focus on strategic outputs that mirror their skill set and expertise.

- Manage and maintain a strong network of relationships with external UK agencies.
- Help with the efficient onboarding of agency partners, helping to activate and grow their creator roster and generating revenue on TikTok Shop.
- Perform online and offline training sessions for both creators and agencies on the key function and ongoing updates of TikTok Shop.
- Regular data analysis on agencies' e-commerce performance and identifying key growth areas for your agencies alongside team-based data tasks.
- Troubleshooting and navigating internal blockers with various teams inclusive of product development requests.
- Product support incl. topline analysis and merchandising (to grow Brand:Creator relationships, engage creator followers and drive GMV).
- Account Management - helping agencies with day-to-day tasks (product lists, compliance requests, short video production, LIVE support, data analysis) inclusive of adhoc team requests.
- Provide full spectrum support to the CAP team on a daily basis and help with daily requests.

Qualifications

Minimum Qualifications
- Ability to communicate and collaborate effectively with a diverse range of people and job functions;
- Relevant experience in social /e-commerce (account management / agency experience would be a plus)
- Excellent organisational, interpersonal, multi-tasking, verbal and written communication skills;
- Good team spirit with the ability to take your own initiative and work independently
- Ability to thrive in a fast-paced environment with a strong passion for TikTok and its core mission

Preferred Qualifications:
- Deep passion for TikTok, social commerce, live streaming, social media, and popular culture
- Creative mindset and thought process that's focused on building and growing a content ecosystem
- Experience in the social commerce or live streaming space and understanding of content trends

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.