TikTok Shop - Business Planning & Operations Manager

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Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

TikTok is looking for a Business Planning & Operations Manager to join our UK Ecommerce, Strategy & Ops team to define and implement growth strategies. This role requires a highly analytical mindset and curiosity to find solutions for partner/customer needs. You will work closely with Category Operations and will conduct analysis to inform future category plans in the short and long term. You will own projects and programs end to end and work cross-functionally.

- Act as a key strategic partner to the fast-growing TikTok commerce team.
- Support performance analysis and target setting.
- Conduct in-depth quantitative analysis category and seller-level strategies, and provide recommendations.
- Lead the operational execution and project management of key strategic directions. Establish processes, feedback loops, and investigational workflows relating to each project. Own auditing and impact analysis of each topic.
- Provide support for business growth through internal and external research and competitor benchmarking. Analyse and draw conclusions from diverse data sets and understand how to brief and work with specialists to solve complicated problems.
- Improve processes to prioritise and use resources effectively.

Qualifications

Minimum Experience:
- 5+ years of experience in Strategy development and execution, or other relevant work experience in Investment (PE, VC), Strategy Consulting, Corporate Strategy, etc.
- Self-starter, rapid learner and able to navigate ambiguous work environments with high degrees of judgement and critical thinking.
- Exceptional verbal and written communications skills, with experience interacting and influencing at executive-levels and with cross-functional teams.

Preferred experience
- Bachelor's degree or equivalent
- Ability to handle multiple projects simultaneously. Proven ability in owning projects from inception to implementation.
- Strong proficiency in and demonstrated hands-on experience utilising querying and analytical tools and conducting data analysis (e.g., SQL, Python); experience analysing large data sets using the latest tools will be advantageous
- UK local market expertise

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.