TikTok Shop - Analytical Program Manager, Creator & Content Governance, EMEA

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Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The Team:
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

As an Analytical Program Manager in our Creator & Content Governance team, you will play a pivotal role in driving data-driven decision-making to shape the policies and processes governing our E-commerce creators and their content on the platform. You will collaborate with cross-functional teams to analyze business challenges, design innovative solutions, and ensure policy alignment with governance goals and business expectations.

Responsibilities
- Monitor, analyze, and interpret key metrics related to content. Use data-driven insights to recommend and implement actionable improvements.
- Utilise tools, systems, and data to help the team analyse trends, deliver insights and drive optimisations.
- Analyse data to measure, identify, mitigate, and monitor risks to raise the overall ecommerce content ecosystem quality. Develop and implement new signals, metrics and risks prioritization - to monitor and identify new content quality and abuse trends.
- Develop data-driven strategies and policies to evaluate and manage creators' account health, violations, rewards, penalties, as well as their content performance. Manage go-to-market to ensure effective implementation across Europe and policy and project outcomes are met.
- Drive localisation of all detection and enforcement mechanisms to support market expansion.
- Engage cross-functional stakeholders to consolidate, pre-empt and analyse content and creator governance pain points; derive and implement action plans and operational workflows to resolve them.
- Implement new dashboards/dataset as per business requirements and collaborate with cross-functional partners to identify + solve data discrepancies.
- On a quarterly basis, perform metric attainments for the business and propose new iterations of targets based on performance.

Qualifications

Minimum Qualifications
- Previous experience as a Data Analyst or in a related role, preferably within E-commerce, technology, or a similar fast-paced industry.
- Profficiency in SQL or other programming languages
- Strong strategic thinking to prioritize key issues and to break down the issues for solutions.
- Strong analytical skills with the ability to translate data into actionable insights.
- Experience in project management in a cross-functional setting.

Preferred Qualifications
- Previous experience in Trust & Safety or policy expertise in content moderation
- Proactive and driven, with a strong work ethic and ability to work independently in a fast-paced environment
- Able to thrive in ambiguity and handle multiple competing priorities in a fast-paced environment
- Strong Bachelor's degree and above, preferably in a quantitative field such as Statistics, Computer Science, Data Analytics or related fields
- Excellent English oral and written communication skills, including a demonstrated ability to develop and communicate complex strategies in writing as well as driving effective collaboration with global teams.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.