Ticketing & Events Manager - Standard Chartered EMT

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About the role

The Dedicated Partner Experience Team Member will serve as the primary point of contact for an LFC partner, ensuring that all ticketing, hospitality, and event-related queries are handled efficiently and professionally. This role requires the management of hospitality and ticketing inventory, the facilitation of on-the-ground guest servicing for both home and away matches, and the delivery of non-match day events. The role will ensure smooth communication, coordination, and delivery of world-class services to VIP guests, partners, and stakeholders, enhancing their overall experience with Liverpool FC.

Key Responsibilities:

• Serve as the first point of contact for all partner-related inquiries, including match tickets, hospitality, event and experiences
• Work closely with the LFC Partnerships Delivery Team to ensure all partner obligations are met, including timely approvals and escalations as needed.
• Manage communications around LFC sponsorship assets, ensuring partners are kept up-to-date on events, and asset usage.
• Ensure all match and event logistics are planned in advance, including hotel confirmations, visa documentation, and travel arrangements for overseas guests.
• Distribute tickets and hospitality information to partners and ensure they have access to required matchday information.
• Organize and manage on-the-ground guest servicing at home and away matches, including personal meet-and-greets at airports/train stations, hotel bookings, VIP gifts, and city experiences.
• Create bespoke itineraries for VIPs and groups, including restaurant bookings, transfers, and other special requests.
• Oversee temporary matchday staff to host in the sponsor's executive suite, ensuring an elevated experience for guests.
• Plan and deliver non-match day events such as conferences, play-on-pitch events, golf days, and B2B or VIP meetings.
• Manage logistics surrounding non-match day events, including transfers, hotels, and city experiences.
• Developing relationships and collaborate with key suppliers including Anfield Events & Operations and all other external suppliers and venues.
• Constantly seek to enhance the end to end client experience.

Skills and Experience:

• Proven experience in hospitality management, event planning, or partner relationship management.
• Strong organizational and communication skills, with the ability to manage multiple tasks and meet tight deadlines.
• Experience in working with VIP clients and delivering high-end hospitality services.
• Ability to work independently and as part of a team, with a strong focus on customer service excellence.
• Proficiency in managing ticketing and hospitality inventory through online platforms.
• Flexibility to work during evenings and weekends, as required for matchdays and events.

Key Attributes:

• Detail-oriented with exceptional organizational skills.
• Strong interpersonal skills with the ability to build and maintain relationships with partners and guests.
• Proactive problem solver with the ability to anticipate and address guest needs.
• Passionate about football and delivering exceptional experiences for guests associated with Liverpool FC.

This role is an exciting opportunity to be at the heart of Liverpool FC's partner experience, ensuring that all hospitality, event, and ticketing services are delivered to the highest standard for one of the club's key partners.

Why should you apply?

This is a full-time Fixed Term role working 35 hours per week. Your main base will be our Chapel St Office in Liverpool, Merseyside

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.

You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association's Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

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