Therapeutic Senior Security Customer Support

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

About the role:

We are looking for 2 enthusiastic Receptionist staff to undertake responsibility for maintaining the security of the reception area. You will act as the first point of contact for visitors and liaison with the unit teams.

The shift patterns include weekend work.

About the team:

The reception team consists the Therapeutic Security Team, including the Head of Reception and a number of receptionists on the rota.

Main duties of the job

The post holder is required to ensure that the maintenance and monitoring procedures are implemented for the physical security components of the service.

The post holder will contribute to the dissemination and review of security procedures.

Electronically carry out regular checks of security keys ensuring that all checks are recorded and discrepancies are reported

Provide information and advice to a range of professionals with different needs - ward staff, patients, professional visitors, carers and contractors.

Conduct physical searches of personnel and belongings prior to entering the ward - visitors, carers, patients and contractors.

The post holder will assist with the co-ordination of actions in the event of a fire or similar emergency situation.

The post holder will ensure the perimeter of the unit is safe and secure by performing frequent perimeter checks on a daily basis.

Escorting patients returning from section 17 leave back to the ward when required

To support staff in their use of the key management system. Assist staff in the event of problems by making use of the Traka technical support line. Ensure that the key management system is operated in accordance with the River House Key Management Protocol including producing regular key checks and Ascom handset audits.

Post Holders may be asked to provide driving services for the Forensic Service, if needed.

Working for our organisation

About the location:

River House is set in the grounds of Bethlem Royal Hospital, Beckenham.

Benefits:

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you are valued and appreciated and that is why we have a comprehensive benefits package on offer

Some of our benefits are highlighted here:

• Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.

• Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
• Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
• Car lease, our staff benefits from competitive deals to lease cars
• NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.

We look forward to receiving your application.

Additional contact information

Micah Egyapong-Otoo. Head of reception

micah.egyapong-otoo@slam.nhs.uk

Detailed job description and main responsibilities

Ensure all staff are inducted and trained in the use of the key management system, Ascom and buddi security devices and to ensure an effective and secure front of house service is offered across the secure reception desks within the Forensic Services.

Assist with the induction & training programme for new staff. This includes supporting patients leaving and entering the building, Family& carer and official visitors.

To assist in the recruitment, both in the short-listing process and interviewing for the band 2 security support staff

To be responsible for the arrangement of mandatory training of the band 2 security support staff

To hold 1 2 1 supervision sessions on a monthly basis with the security support staff.

To assist with any management issues regarding band 2 security support staff performance in line with Trust's Disciplinary Policy

To ensure that all information is kept up to date and maintained in good order.

To ensure that all Security equipment in used are maintained in good order.

Ensure that all Therapeutic security teams carry out a clear and precise handover at the end of each shift and documented all events as appropriate.

Ensure that all patients returning from leave go through a thorough security screening and are escorted back to the ward. Also to demonstrate an understanding of the responsibilities in relation to patient's property and valuables, respecting cultural believe and values.

Ensure all Carers/relatives/visitors go through the Proscreen 200 metal detector screening in the Reception waiting area before proceeding onto the unit.

Record, report and take action on all breaches of security, update and evaluate all existing security systems on a regular basis

Ensure that access to the unit is given only to authorise staff registered on the Traka key management system and approved visitors and to ensure the prevention of unauthorised persons gaining access to the secure unit.

Assist in the training of staff as required, specifically in relation to:

• Ligature
• Section 17 training
• MSU/ LSU Search and security training - SEE,THINK,ACT DH (2015)

Have an excellent knowledge on how to use the charter box radio communication equipment, Ascom and wall panic alarm system and search equipment's and will be able to assist others with their use.

Report all incidents relating to patient searches security issues using Trust policy, local procedure and directly to the security management team.

Liaise where appropriate with other wards/clinical teams in the Trust under the direction of the security management team.

Carry out environmental checks of the unit as scheduled.

Support room searches with the ward staff and on behalf of the security team.

Assist the ward in setting up patient buddi profile and room bookings during out of hours.

Person specification

Qualifications

Essential criteria

• Educated to GCSE A Level/NVQ/ Certificate Level II/III

Desirable criteria

• Degree level

Knowledge

Essential criteria

• Ability to understand and carry out assigned tasks and instructions.
• Able to train / induct staff at all grades/disciplines.
• Understanding of and ability to undertake audits.

Desirable criteria

• Knowledge of key management system software.
• Knowledge of Buddi tracking system software
• Knowledge of security procedures
• Knowledge of performing searches

skills and Abilities

Essential criteria

• Effective communication and positive interpersonal skills.
• Ability to recognise inappropriate behaviour and set/maintain boundaries.
• Able to participate in teaching for staff as required and the direct supervision.
• Ability to manage front of house service

Desirable criteria

• Able to assess priorities and delegate appropriately.
• Ability to manage, organise and develop data management and storage systems.
• Ability to work in an autonomous way.

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job description (PDF, 528.6KB)
• Job description (PDF, 36.4KB)
• Job description (PDF, 469.0KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)