Tenancy Sustainment Team Manager

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Job Description

Salary range: Grade 12 £50,085 £52,194 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

Tenancy Sustainment Manager

Lead a specialist service. Support our most vulnerable residents. Make a real difference.

Croydon Housing is looking for an experienced Tenancy Sustainment Manager to lead a specialist service supporting some of our most vulnerable residents to sustain their tenancies and live safely in their homes. This is a critical role at the heart of our housing service working with residents facing complex challenges and ensuring the right support is in place to prevent tenancy breakdown and improve outcomes.

You will lead a team delivering structured, coordinated interventions for residents experiencing issues such as mental health, addiction, hoarding, domestic abuse, self-neglect and financial hardship.

About the role

As Tenancy Sustainment Manager, you will lead a specialist team and take ownership for delivering a high-quality, outcome-focused service.

You will:

• Lead and manage a team delivering tenancy sustainment support to vulnerable residents
• Provide direction and oversight on high-risk, complex and safeguarding cases
• Ensure effective multi-agency working to coordinate support around residents
• Work closely with partners across housing, health, social care and the voluntary sector
• Drive service performance, ensuring interventions are effective and outcomes are achieved
• Use data, insight and resident feedback to improve service delivery
• Manage resources and budgets effectively, ensuring value for money
• Lead on service development, contributing to policy, strategy and continuous improvement
• Respond to complex enquiries, complaints and stakeholder issues

This role requires someone who can balance compassion with professional judgement, and lead a team to deliver consistent, high-quality support in complex situations.

What we're looking for

We are looking for a strong, experienced manager with a background in housing, support or related services.

You will bring:

• Experience leading teams supporting residents with complex needs
• Strong knowledge of safeguarding, housing responsibilities and relevant legislation
• Experience managing high-risk and complex cases (e.g. mental health, hoarding, domestic abuse, tenancy risk)
• Ability to work effectively with partners across housing, health and social care
• Strong leadership skills, including performance management and staff development
• Experience using data and insight to drive service improvement
• Excellent communication and stakeholder engagement skills

Most importantly, you will be someone who can lead with confidence, support your team well and ensure residents receive the right support at the right time.

Why join Croydon Housing

Croydon Housing is focused on improving services, strengthening support for vulnerable residents and delivering better outcomes across the borough.

This role offers the opportunity to lead a service that has a direct and meaningful impact on people's lives, helping residents maintain stable tenancies and avoid crisis.

Our benefits include:

• Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.

• Career Development: We invest in our staff and support their development.

• Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.

• Family Friendly provisions: Generous maternity leave and family leave provisions

• Work Life Balance: Options for flexible and agile working options in line with service demand

• Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change. View our full range of Staff Benefits - Croydon Jobs Careers

Assessment Centres: Week Commencing 20th May 2026

To view the Tenancy Sustainment Team Manager role profile please Click here.

About Us

Croydon Council's priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon's diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we're proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council's new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.