Temporary Staffing Manager

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

We are seeking an experienced and motivated Temporary Staffing Manager to join South London and Maudsley NHS Trust. This is a crucial role in ensuring we have the right staff in the right place at the right time to deliver high quality care. This is a pivotal role for the Trust in regards to ensuring effective management of our outsourced temporary staffing provider.

Main duties of the job

The main purpose of this role will be to oversee and support the management of the contract with the Trust's outsourced partner/s for the management of temporary staffing, both medical and non-medical; ensuring identified savings are delivered in contracted timescales, while ensuring the Trust is responsive to the managed service and other outsourced partners requirements.

Through the managed service provider and outsourced partners, the post holder will be expected to monitor the performance of agencies, drive agency reduction projects inline with NHS England guidance and lead the Trust's operational work to reduce agency usage and spend across all services to meet the Trust's annual agency spend objectives including driving migration of workers from agency to bank and supporting bank workers to substantive contracts, ensuring optimal use of temporary staff, reducing expenditure and ensuring value for money.

Working for our organisation

About the location:

The post will be based at Maudsley Hospital in Denmark Hill with a view to moving to Brixton in the coming months.

It should be noted that this role is currently hybrid working offering great flexibility.

Benefits:

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It's important to us that you are valued and appreciated and that is why we have a comprehensive benefits package on offer

Some of our benefits are highlighted here:

• Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
• Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
• Career development, there are plenty of opportunities to progress your career and we support your development through several programmes
• Car lease, our staff benefits from competitive deals to lease cars
• Accommodation, our staff benefits fromkeyworker housing available which is available on selected sites
• NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.

Detailed job description and main responsibilities

Ensure that fit for purpose systems, policies and procedures are in place for the provision of Bank and agency staff in all areas of the Trust, with ongoing reviews.

Develop and nurture positive relationships with managed services, third party suppliers, procurement, other agencies and stakeholders to bring rigour and appropriate scrutiny to the management of temporary staff.

Oversee and support the management of the contract with the Trust's outsourced partner/s for the management of temporary staffing, both medical and non-medical; ensuring identified savings are delivered in contracted timescales, while ensuring the Trust is responsive to the managed service and other outsourced partners requirements.

Through the managed service provider and outsourced partners, monitor the performance of agencies to ensure quality and governance standards are met in relation to recruitment practices, professional registration, appraisal, statutory and mandatory training, professional development and performance management of their workers.

Support the retendering process to procure bank and agency services in conjunction with the Procurement Department.

To lead the Trust's operational work to reduce agency usage and spend across all services to meet the Trust's annual agency spend objectives including driving migration of workers from agency to bank and supporting bank workers to substantive contracts, ensuring optimal use of temporary staff, reducing expenditure and ensuring value for money.

To work across the system, including the ICB, to ensure that the Trust leads and participates actively in this work to achieve efficiencies and share best practice;

Attend monthly and quarterly contract meetings with the Trust's managed service provider and outsourced partners to review and create ongoing actions to ensure staff staffing and quality is maintained, while reducing premium spend through bank and agency work. Sharing updates to support board level regular updates.

To be the contact in relation to temporary staffing with NHS Improvement and any other of the Trust's regulatory bodies;

Responsibility for all reporting (internally and externally) of temporary staffing with the Trust's Managed Service, outsourced partner and Trust's workforce information team;

In conjunction with Workforce Information, collate, interpret and present a range of complex management information relating to the use of Bank and agency staff regularly and on an ad-hoc basis (i.e. fill rates, shift breakdowns, spend etc).

Interrogate and analyse temporary staffing reports to identify more efficient ways of driving out unnecessary cost.

Support with writing and presenting board level reports on bank and agency expenditure for all staff groups, identifying trends, actions and improvements.

Ensure that systems, policies and procedures are in place for the provision of Bank and agency staff in all areas of the Trust.

Working closely with our partners to understand the diverse needs of the Trust to manage the Managed Service and outsource services correctly

Maintain clear and creative communications about the Trust's approach to temporary staffing on our intranet and externally and attend meetings as appropriate as the 'technical expert';

Through the Managed Service and outsourced providers, ensure robust processes of approval and escalation for use of agency staff in line with NHS Improvement best practice guides, working closely with Services and procurement to drive compliance with NHS Improvement agency rules regarding price caps and frameworks.

To be responsible for identification of and then raising identified risks to the Associate Director of People & OD, the agency project groups, and helping senior leaders and managers to develop their own solutions for these risks;

Completion of all Freedom of Information Requests in relation to area of responsibility.

Ensure all advice and the administration of temporary staffing for the admin and clerical staff group is undertaken for the Trust's requirements.

To engage, communicate and work closely with the teams involved in the contract (Finance, People & OD, Procurement, Operational teams, Rostering team);

To be the primary expert support to the Trust agency project groups;

To be the HR expert in relation to the impact of IR35 and any subsequent legislation that impacts on agency workers, liaising closely with key stakeholders;

To engage with external stakeholders, including other local NHS Trusts, to ensure the Trust shares best practice.

To promote consistency of practice informed by examples of good practice external to and around the organisation;

To ensure the effective planning, monitoring and coordination/management of the Trust's temporary staffing agenda with the external provider;

Promote corporate and local induction programmes for temporary staff, maintaining close scrutiny of third-party suppliers with regard to Corporate expectations for personal development and statutory training compliance.

Develop strategies in conjunction with other managers that promote a positive employment experience for Bank staff and agency workers.

Person specification

Qualifications

Essential criteria

• Post Graduate Diploma level qualification or equivalent experience in HR or Temporary Staffing
• Evidence of continuing professional development

Desirable criteria

• CIPD Qualified to Member level or similar professional qualification
• Leadership/Management qualification

Experience

Essential criteria

• Experience of managing a scheduling function in a multi-sited medium to large scale healthcare organisation (including the performance and direction).
• Experience in public sector tendering processes
• Experience of planning, managing and monitoring projects for improvement in a fast paced environment with competing priorities
• Experience of successfully supporting the management of contracts
• People/ Stakeholder Management
• Proven ability to use workforce and service data to inform wise decisions focused on needs

Knowledge/Skills

Essential criteria

• Ability to improve processes and process map
• An in-depth understanding of current employment legislation particularly in relation to IR35 and temporary and agency work
• Knowledge of Compliance Frameworks
• Ability to work autonomously
• Ability to deal with difficult situations and manage competing priorities and internal / external demands
• Accomplished Communicator using a range of media, but who can confidently present facts and business arguments using highly complex, sensitive and on occasion contentious information

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Documents to download

• Job Description (PDF, 552.5KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)