Telesales Consultant (Term-time only)

HarperCollins is one of the UK’s foremost, diverse and innovative multi-platform publishers. We publish a wide range of books, from cutting-edge contemporary fiction, to block-busting thrillers and from fantasy literature to children’s literature and enduring classics. We also publish a great selection of non-fiction titles, including history, celebrity memoirs, biographies, popular science, dictionaries, maps, reference titles and education books, and our digital business is thriving. With nearly 200 years of history, we publish some of the world’s foremost authors, from Nobel prize winners to worldwide bestsellers. In addition, we also publish the works of Agatha Christie, JRR Tolkien and CS Lewis.

Purpose of the Role

To sell the Collins portfolio to existing and new customers through telesales activity in designated sector/territories.

Hours of work: 5 days per week, 37.5 hours per week (term time only)

Key Responsibilities

• Be responsible for contacting UK education establishments to generate leads, opportunities and sales across the Collins Portfolio to achieve sales and financial targets.

• To develop and maintain a good knowledge and understanding of curriculum requirements and the Collins Portfolio.

• To be responsible for a sales territory, pipeline generation/management, maintenance of accounts, and related administration.

• Ensure the calls are to the agreed customer profile in regards to Collins products and specific marketing campaigns. 

• Be responsible for gathering and recording the required customer data and accurately using the CRM system to record and update all information required.

• To attend regional/national training days and conferences when necessary

Experience Required

• Experience of telesales

• Experience of working to targets and deadlines

• Knowledge, experience and understanding of the UK education system

• Ability to assimilate and communicate a broad portfolio of products

Skills Required

• Confident in using telephone and have an open and engaging manner

• Self-motivated, organised and capable of operating to a specific brief.

• Quickly adapt and adjust to changes in focus/campaigns as the business needs require

• Strong planning and organising, prioritising skills

• Computer literate (good understanding of MS applications)

• Numerate and literate

• Can do attitude

• Flexible

• Pro-active

• Tenacious

Benefits 

• Hybrid working model (3 days in the office) 

• Enhanced pay for maternity, paternity, adoption and shared parental leave 

• Private healthcare cover and life assurance  

• Free access to HeadSpace, employee assistance programme (24 hour helpline), mental health first aiders, and a wellbeing portal 

• Season ticket loans (from day 1 for entry level) and cycle to work scheme 

• Relocation Rent Support Loan  

• Employee networks: HC All In (open forum), Elevate (for ethnic minority colleagues), HarperParents, Menopause at Work, Pride at HC, Social Mobility Network and Neurodiversity at Work

• Unlimited training on our Learning and Development portal, management courses (up to MA level) and mentoring programmes 

• Virtual GP and eyecare vouchers 

• Gym membership discount 

• Onsite physiotherapy (London only) 

• Charitable donation matching and 2 volunteering days 

• We're a certified Carbon Neutral company

• Green Electric/Hybrid Car Benefit Scheme (salary sacrifice)

• With Trees for Life we plant a tree in the Highlands of Scotland for every permanent hire

• Free e-books and audiobooks, digital newspaper subscriptions and discounts on books 

• Retail discounts 

• Onsite prayer room 

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to recruitment@harpercollins.co.uk with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days.

Please note, if you are interested in the role you would need to submit your application via Applied. We do not accept email applications.