Telephone Sales Manager

In this pivotal role, you'll be responsible for the management and development of a motivated telephone sales team, ensuring they consistently deliver against our objectives and agreed KPIs. Working at the heart of our Savings & Retirement distribution strategy, you'll help shape how LV= partners with intermediarie.

Join a trusted, customer-focused brand with an exciting vision for later-life lending. Within this role you'll have the opportunity to shape adviser relationships, influence business strategy, and lead a team that's key to our growth in the equity release market.

There will be a requirement for an office presence in our Hitchin office on a regular basis.

This is a full time 12-month Fixed Term Contract covering 35 hours per week, Monday to Friday.

Key Responsibilities

Drive Sales Performance & Growth

Lead your team to deliver on the Savings & Retirement Sales Plan by empowering them to:

• Build consistent, trusted relationships with advisers and intermediary firms
• Expand the number of active supporting firms
• Increase the breadth of LV='s Equity Release and broader later-life products distributed

Recruit, Develop & Inspire Talent

Take ownership of all aspects of people development, including:

• Recruiting and retaining high-performing sales talent
• Coaching, motivating, and supporting performance
• Ensuring adherence to best-practice sales processes and KPIs
• Driving high quality through call monitoring, reviews, and developmental feedback
• Embedding strong conduct and customer outcome culture aligned with FCA expectations and LV= quality standards

Shape Strategy as Part of the Sales Leadership Team

Play an active role in executing our intermediary distribution strategy and planning for the future success of our equity release offering within our Savings & Retirement division.

Lead & Deliver Strategic Change

Influence and support key initiatives, ensuring all projects are delivered on time, within cost, and to quality expectations.

Bring Market Insight Back into LV=

Use insight from your team's adviser interactions and competitor knowledge to support product evolution, proposition development, and continuous improvement.

About you

Essential:

• Proven leadership success in a fast-paced sales environment
• Excellent telephone, communication, and relationship-building skills
• Proven ability to develop, coach and inspire telephone sales teams
• Previous experience within the IFA/intermediary market
• Strong understanding of FCA regulatory frameworks and compliance
• Demonstrable success in business development within Financial Services, in either Equity Release or Mortgages
• Knowledge of Savings & Retirement products, particularly equity release
• Confident user of Microsoft applications

Desirable:

• CERER or CEMAP qualification or willingness to attain this within the Fixed Term Contract.

Rewards and Benefits
This role is a Band C in the LV= Structure.

At LV= Savings and Retirement, you'll go above and beyond to do the right thing for our customers. We'll reward your hard work with an attractive, competitive salary and benefits package, which includes:
• 30 days' holiday, with the option to buy or sell up to five additional days
• Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements)
• An annual bonus scheme based on personal performance
• Single-cover private medical insurance (with the option for you to upgrade to family cover)
• Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover and dental insurance
• Up to 20% discount on our life products for you and your immediate family
• A group life assurance policy with 4 x your basic pay to go to your dependents (you'll have the option to increase to 8 x cover)
• Group Income Protection (if you become a member of the Pension scheme and reach 5 years of service)
• Access to our Employee Assistance Programme (EAP) for support when you need it
• A virtual GP service
• Shared parental leave
• Up to 20% discount on our life products for you and your immediate family

Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold.

If you are offered this role as an internal secondment, please note your base band benefits will not change during the secondment.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

Go on, bring your true self to LV=.